Holiday Inn New London - Mystic Area By Ihg

“Great choice”

Great hotel - very clean. Staff was friendly, and there is a nice restaurant downstairs that offers great happy hour specials.

“Thank you Paul and Anna for a great stay! ”

First of all, it is not just a great property. It is the people like Paul and Anna that truly make this a home away from home. The Holiday Inn brand can vary greatly based on the region and property, and it brings me great joy to say that the New London Holiday inn excels both customer service, eli… lisää

First of all, it is not just a great property. It is the people like Paul and Anna that truly make this a home away from home. The Holiday Inn brand can vary greatly based on the region and property, and it brings me great joy to say that the New London Holiday inn excels both customer service, elite recognition, updated runs, pristine cleanliness, and a comfortable sleep. We were greeted upon arrival by Anna, who gave us a warm welcome and recognized our IHG status, and went through the different amenities on property, including the pool hours, The workout options, and the hours for the restaurant. Whoever organized room allocation the night before took into account my preferences within the IHG app, we were given the highest floor (5) away from the elevator, which was greatly appreciated. Paul went above and beyond to make sure that our late checkout time request was honored, and I'm sure Anna passed the message along as well. Paul also was very responsive at the desk, picking up the phone at the first call and also providing extra towels when we needed them. Even though the hotel was sold out, you could tell that Paul and Anna and the team valued each guest. Paul has been there for years, and it is my joy to finally recognize him in this review. He not only listens to concerns and rectifies them immediately but also shows that he truly cares. Anna as well went above and in her welcome. I feel like the service was that of a Kimpton or Intercontinental, and when you throw in the complimentary parking and the location it just makes. for a great experience. One thing I should also note is that the room was immaculate, the fridge was brand new, and included a large freezer separated with a door. The sheets were clean, the mattress was comfy, and the pillows were fluffy. Blackout curtains worked well, and the AC worked well to control the temperature. Even the ventilation in the bathroom worked well with a hot shower. And speaking of the shower, it looks like the bathrooms were recently redone and they have a true speakman massage shower head that actually worked in all three flow functions which was wonderful. Again, shout out to Paul and Anna for providing a top-notch experience. I had such a great experience I will be recommending friends and family to stay at this hotel when in the area!

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“Superb reception, clean comfortable rooms”

Very impressed by reception -- must have looked tired on a hot July afternoon because we were offered free soft drinks as we checked in. Nice. Our room was larger than most, very clean and very comfortable. Easy to recommend this Holiday Inn. Nice place to say near the Connecticut shore.

“Excellent location but overpriced”

Excellent location downtown, close to everything. Lots of free parking. Staff courteous. Rooms clean, but average. $200 for one night was ridiculous, though.