Hilton Garden Inn Shelton

“Stay away.”

No AC in public areas. AC in room extremely loud. Had to keep reminding them to service the room. This place needs help.

“Review of Hilton Garden Inn Shelton”

Overall, this property was acceptable but fell short of expectations for this brand hotel and one in this category and price range. Check-in was smooth, and the front desk staff was attentive upon arrival. However, after that initial interaction, most subsequent encounters with the front desk felt… lisää

Overall, this property was acceptable but fell short of expectations for this brand hotel and one in this category and price range. Check-in was smooth, and the front desk staff was attentive upon arrival. However, after that initial interaction, most subsequent encounters with the front desk felt more like an inconvenience to staff than a guest service experience. In contrast, housekeeping and maintenance staff were consistently friendly and pleasant. The biggest issue was the condition of the room, which felt tired and in need of attention. There were several maintenance-related concerns that, while individually minor, collectively pointed to a lack of upkeep: The hot/cold handle in the shower was loose The toilet had a slow leak, causing it to run roughly every 20 minutes A dresser drawer would not stay closed Bathroom touch-ups (paint and caulking) appeared messy and amateur None of these issues were deal-breakers on their own, but together they detracted from the overall experience and suggested deferred maintenance. At checkout, I was told I could not receive a receipt because the booking was made through Southwest. While I understand third-party booking limitations, this was not explained in a helpful or customer-friendly way. Pricing was in line with comparable properties in the area (Hyatt, Marriott, etc.), which makes the condition of the room and the inconsistent service more noticeable. Bottom line: A decent stay, but this property needs better attention to maintenance and more consistent front desk service to justify its pricing and brand standards.

vähemmän