Hampton Inn & Suites Dallas I-30 Cockrell Hill

“Just Great”

I stay almost always at a Hilton property when I travel and this last minute trip was no exception. I booked the room in a rush. When ones rushes, mistakes are bound to happen and one did. I booked the wrong date. I booked it for that day. Not the next as needed. Later that day I got check i... lisää

I stay almost always at a Hilton property when I travel and this last minute trip was no exception. I booked the room in a rush. When ones rushes, mistakes are bound to happen and one did. I booked the wrong date. I booked it for that day. Not the next as needed. Later that day I got check in notification and so I did - picked my room and everything. All’s good. Nope. The next day (the day I actually needed to check in) I got a notice it was time to check out. Wait. What? I wasn’t there yet so why was I checking out? Oh crap, I booked the wrong day. So, I called the hotel and spine with someone and told them the issue. He said he would have to check with his mgr. Long story short, there was a breakdown in communication as I could not understand his accent and we just went round and round. About an hour later, I got a call from a lady who asked what had happened. She I understood and explained again. She understood the error I made and fixed the issue. I understand that I made a mistake and they did not have to fix it, but I appreciated the help. As for the hotel and room, great. It must be newer. Or exceptionally maintained. Good a/c, usual HI breakfast buffet. No surprises. And several restaurants in easy walking distance. Certainly will stay here next time in town.

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