Embassy Suites Newark Wilmington South

“Feels like home!”

Would never go anywhere else if I had a choice.

“Predictably fine, except for a few things”

We visited on the evenings of 4/12/26 and 4/16/26. We chose Embassy Suites because they are always reliable, clean and comfortable. This particular one met our expectations, except for a few things. The virtual key was a disaster, requiring us to return to the front desk for a real key which t… lisää

We visited on the evenings of 4/12/26 and 4/16/26. We chose Embassy Suites because they are always reliable, clean and comfortable. This particular one met our expectations, except for a few things. The virtual key was a disaster, requiring us to return to the front desk for a real key which took way longer than it should have. When we called the front desk for help from the phone outside our room, we thought they would send someone to help us, but they did not. We had to return to the desk from the 6th floor, and it was very late at night and we were very tired, not in the mood for this delay. The shower floor in both rooms was treacherous. There's a little grittiness to the floor of the shower/tub but not enough to make us feel safe. In fact, I skipped the shower on the second visit because the first one was so scary. Room 208 had the hot & cold water reversed in the bathroom, which could be quite a hazard. Luckily we figured it out. We enjoyed our breakfast, sitting down around 9:00 am on each stay. However, the maintenance staff were working away, dragging trashcans through the dining area, repairing the door of a conference room with loud tools, bringing large carts full of supplies through the dining area, etc. Did it affect the quality of the food? No, but it did not seem like good hotel hospitality. You might consider having the maintenance people start their work in that area after the breakfast period has ended, or you could instruct them to work elsewhere in the building during that time period. It was disruptive and unprofessional and not what we expected at an Embassy Suites by Hilton. However, these were minor annoyances, which we mention so that you can look into them and correct them. We will still choose Embassy Suites when we travel

vähemmän