Home2 Suites By Hilton Beaufort

“A sweet,beautiful southern retreat”

I loved that this hotel was extremely close to Parris Island for my nephew's graduation. I stayed here the week of November 16 on the 20-22 for almost 3 days. I loved that it was nestled in Beaufort around shops and places to eat. Getting to the hotel was easy and they had plenty of free parking fo… lisää

I loved that this hotel was extremely close to Parris Island for my nephew's graduation. I stayed here the week of November 16 on the 20-22 for almost 3 days. I loved that it was nestled in Beaufort around shops and places to eat. Getting to the hotel was easy and they had plenty of free parking for customers of the hotel. I got checked in by Takeia and she was super pleasant with getting my room ready. I had a delay getting checked in since I had a specialty room, but Takeia made up for it with her excellent customer service which made my wait, a pleasant experience. Deborah came on shift after Takeia and was just as outgoing and pleasant with stellar customer service. She made fresh coffee and was very helpful over my near 3-day stay here. Pastor was the late-night hotel rep, and he was just as awesome in his professional customer service as Takeia and Deborah were. I loved staying here simply because of how great the customer service was from these three people, and I hope Home2Suites values and rewards them for this service because it's not easy to find. They made situations that could be frustrating seem like minor inconveniences with their service. As to the hotel itself, my room was gorgeous and super clean and huge. I loved my stay, and breakfast was great with many options, and the hotel lobby was a great place to sit and relax when I wasn’t in my room. I would definitely stay at Home2suites Beaufort if I’m ever here again. What I didn’t like was the daytime hotel representative that weren’t friendly, attentive or helpful. They spent most of their time speaking amongst themselves and not speaking to patrons of the hotel or offering any assistance of any kind to anyone. This was a drastic difference from the experience with Takeia, Deborah and Pastor which Home2Suites should value because good customer service which can make or break a customer’s service. I hope they are valued and rewarded as employees at this location because they deserve it. But the daytime staff needs to be replaced.

vähemmän

“My experience was great definitely would stay again”

The staff are very friendly and inviting our room was nice and clean the housekeepers did a great job at room service the breakfast staff was awesome!!!! The only negative is I couldn’t get a room on the first floor because they was so book