Best Western Rock Hill

“Excellent option for our employees”

This location and the management were very easy to work with for our employees on a nearby project. They liked having breakfast options, being able to work out and sufficient internet service. Would definitely use the location the next time we have work in the area.

“Exceptional”

I have really enjoyed this hotel! Staff is friendly and attentive...breakfast is really a full breakfast and tastes great! And, it was a really great value! I appreciate that...lot's of hot water, clean rooms and common areas. I am very happy and would definitely stay again and recommend.

“Not good 1st impression at check-in counter”

When we arrived and were waiting in line at the check-in counter, our 1st impression was not good. It was very chaotic. It took an extremely long time for the family checking in at the counter. The next person in line was someone already staying here and had no toilet paper in their room. We were n… lisää

When we arrived and were waiting in line at the check-in counter, our 1st impression was not good. It was very chaotic. It took an extremely long time for the family checking in at the counter. The next person in line was someone already staying here and had no toilet paper in their room. We were next in line, but someone came in and wanted to go in front of us because they could not get into their room. Their key would not let them in. So the employee working at the desk, left the desk to let this person in their room, using a master key. Then another person staying here came to the desk and said they needed towels. There weren’t any clean towels in their room. Finally, after all these interruptions at check-in, we were able to get checked in. However, we were told that we would not get keys to our room for about 10 to 15 minutes because the key maker was not working and they had to wait for the boss to come in and fix it. Therefore, the employee at the desk, took us to our room and unlocked the door with their master key. Then I had to stay in the room while my husband went out to the car to unload the car since we did not have a key to get into the room. After about 15 minutes, the employee from the desk came to our room and brought us two keys that were programmed. Two of the lamps in our room were missing lightbulbs. When the employee brought our keys to our room, I told him that two of the lamps were missing lightbulbs, and I showed him the lamps. He said he couldn’t do anything about it that night. He asked how long we were staying because he said they could bring us lightbulbs in the morning. I said that we were checking out early in the morning, so we never got lightbulbs for the 2 lamps. This room only had one garbage can, which was in the room. There were no garbage cans. In the bathroom. Additionally, this room did not have a clock in it. The beds in this room were very comfortable.

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