Cambria Hotel Rapid City Near Mount Rushmore

“This location could use some repairs”

we had stayed on Cambria properties before so were eager to try this one. Upon arrival the place looked great. Once checked in, we started to see how old, tired and in need of repair/rejuvenation this location was. Our room had not been completely serviced in that we had to ask for towels & coffe… lisää

we had stayed on Cambria properties before so were eager to try this one. Upon arrival the place looked great. Once checked in, we started to see how old, tired and in need of repair/rejuvenation this location was. Our room had not been completely serviced in that we had to ask for towels & coffee supplies. A light bulb was burned out & as reported in other reviews the bathroom lighting was very dim. The wood shelves/room divider looked nice at first glance but then saw that apparently decorative objects had been in place but had been pried off taking with it a portion of the wood, leaving splintered unsightly holes on 2 shelves. The air vent in the bed area had not been cleaned or dusted in a while and had blown what appeared to be mold on the surrounding wall and valance. On 2 trips to the pool, our key would not work and we had to go to the desk for entry. We were told "yeah, we've had trouble with that key pad for months". The bar area seemed nice but only served beer & wine because the employee had not been trained to mix drinks. The restaurant menu was limited and breakfast is not included in the room rate. We were surprised to review our printed statement after checking out and find a "gratuity" as a line item. It was only $2.52 but shouldn't a tip be at our discretion? The items of concern were reported to the early morning desk clerk but she showed little interest. The employee at the desk late afternoons was always cheerful and friendly.

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