Grand Gateway

“Pretty hotel but not good service for guests”

Hi, My husband and I are leaving a review for your hotel. We thought it was a very pretty hotel. But there were some problems while staying here. First of all, our room was not stocked with all the necessities; not enough toilet paper, not enough kleenex, not enough towels at all, no hand soap, … lisää

Hi, My husband and I are leaving a review for your hotel. We thought it was a very pretty hotel. But there were some problems while staying here. First of all, our room was not stocked with all the necessities; not enough toilet paper, not enough kleenex, not enough towels at all, no hand soap, except for miniature soap that was facial soap and not hand soap; also not enough cups for coffee or for the bathroom. Also, the breakfast was terrible; I didn't go down for breakfast, but my husband said the portions for breakfast were very small; just kid size portions only. Not big enough for adult size portions for everything. That is unfortunate that he had to try to find a place with a good breakfast! And also, our tub was filling up with extra water - a drain clog, when you try to take a shower. We let the front desk know and they put in a work order about it. But no one ever fixed it. And when we checked out, we told the man at the front desk and he put in another work order. So who knows if it got fixed or not! Our stay could have been a lot better if we did not have these problems. Like we mentioned, it is a pretty hotel and old fashioned. But there were some problems; so we will stay at another hotel if we have to come back to Rapid City and find a hotel. This was a moving trip to the city, not a vacation. And the next time we will be in Rapid City we will be moving there with a home to rent or buy and we will not be staying in a hotel. That is our goal. Thank you and please let the management know about our problems so they can make things better in the future for the hotel. Lynn and Matt

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