Holiday Inn Sioux Falls-City Centre By Ihg

“Great location”

Hotel is in a great location easy to walk throughout downtown. Rooms are clean and comfortable. Bar is beautiful but service was a bit slow.

“Okay for a brief stay - Rooms clean, beds comfortable, TINY bathrooms; front desk staff a bit absent”

Upon our arrival, there was a long wait for check in (a large party arrived just before us, and they were ill-equipped to manage it). WARNING: Bring a credit card if you want to order anything from the bar -- they just instituted a NO CASH policy, so some people in our party who just brought cas… lisää

Upon our arrival, there was a long wait for check in (a large party arrived just before us, and they were ill-equipped to manage it). WARNING: Bring a credit card if you want to order anything from the bar -- they just instituted a NO CASH policy, so some people in our party who just brought cash were unable to pay for their drinks (and I ended up covering, which was VERY ANNOYING -- and also, the hotel LOST a lot of money on our party for this reason!). WARNING: Ask clearly about the PARKING POLICY -- we were the ONLY PEOPLE in our party required to pay $15/day plus tax for parking, which the staff FAILED TO MENTION at our check in. ROOM: Overall, the room itself was okay and clean for a hotel room. Beds were clean and comfortable enough, as was the room itself, with one soft chair, a desk chair and small desk, and a long counter below the TV for personal items (I always love this feature in a hotel room). There was a full-length mirror, but it was eclipsed by the end off the bed so wasn't fully usable -- it would have been better placed by the door/entry space so you could actually use it as a full-length mirror. BATHROOM: The bathroom was TINY, TINY - with barely space to turn around and close the door between the toilet/shower and sink. The other person in my party mentioned it was lucky they weren't any bigger, or it would have been difficult to close the door (I am very doubtful this bathroom was handicap accessible). There was very little counter area for your things -- a folded towel hung over the edge tiny when laying down. There were small shelves behind the toilet- but I always loathe using these in a hotel room, lest something fall behind the toilet or off the shelf by accident (just gross, also, so close to the flush). Products Included in Room: Dove-brand hand soap, lotion (in bathroom); Dove-brand shampoo, body wash, and conditioner (in shower) -- all wall-mounted/refillable. Facial tissues, one face-wash wipe. Provided: Ice machine down the hall, Keurig machine with three pods (mostly de-caffinated), with paper/plastic cups, 2 Dasani waters. Available in-room: Iron/ironing board. Small refrigerator (cool, not cold). One luggage stand. Open-air hangers space in entry. TV. Lack of: plug-ins for Ironing board/hair dryer in front of mirrors. No other toiletry items provided in room: bring your own cotton-rounds/balls, q-tips, etc. Issue: Bathroom vent did not suck up air amply, leaving the room extra humid after a shower. Billing issue (still pending resolution, after attempts at correcting the issue on-site, and later with their AI-ChatBot, which clearly wasn't equipped to deal with any but the most generic issues, having had to entire my confirm # about 10 times and still not getting it to direct me to a human team member -- I find it very suspect when "call volume" is always "up" and they can't get back to you for days). IGH -- I have NEVER had any billing issues or lack of clarity when staying at KIMPTON hotels, so maybe it's just this staff). TIP: If you like espresso drinks vs. regular coffee, there is a Starbucks in the lobby of a nearby hotel just a 3-4 minute walk away across the bridge. Would I stay again? Maybe, if necessary -- however, I'd be VERY CLEAR in advance of any additional charges. I'd likely try another hotel downtown that had nicer/bigger bathrooms. CAVEAT: We saw some flight attendants/pilots checking in -- usually, they stay at decent hotels. So perhaps we caught the front desk staff in foul humor or in the midst of training.

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