Reefhouse Resort And Marina

“Amazing family resort! We will definitely be returning!”

We hopped around several hotels on the keys for our first family trip. Key Largo and The Reefhouse was our last stop. It was our favorite! ARRIVAL: Arrival was very smooth. We got in a couple hours early and fortunately our room was ready. Vanessa at check-in was very helpful and explained everyt… lisää

We hopped around several hotels on the keys for our first family trip. Key Largo and The Reefhouse was our last stop. It was our favorite! ARRIVAL: Arrival was very smooth. We got in a couple hours early and fortunately our room was ready. Vanessa at check-in was very helpful and explained everything about the resort. We got comfortable wrist bands to wear that gave us access to the room and the pool/beach area. There were cookies and a flavored water available for guests. We were also given a welcome gift which was two plastic glasses and a small bottle or prosecco (very thoughtful!). The check-in area was very nice and comfortable. We were able to park our car in a nice shaded garage and just took a short walk to our elevator up to our room. ROOM: The room was spacious and comfortable with a great view. We folded out the couch in our king room for our kids. The bed was comfortable and wifi was solid. Bathroom was nice and everything was clean. A turndown service came by and gave us chocolate which was a nice touch. We loved the balcony with the bay view. It was a tad noisy at night from the pool area, but that didn't really bother us since we are all deep sleepers. Light sleepers might find it too loud. POOL & BEACH: This is why you should come here. The pool was heated and fun for our kids to swim in. Long stairs made it easy to enter and for little ones to practice swimming. There was aso a hot tub which we loved. The pool and beach areas were not crowded at all. There were plenty of open chairs and plenty of available towels. The best park is the beach area was right next to the pool area so the kids could easily go back and forth and we could divide and conquer with our two kids. FOOD & DRINKS: There was a bar by the pool with helpful and quick bartenders. My husband ordered several pina coladas with floaters that were delicious. We also got virgin drinks for the kids. I loved that you could order food from the resort's restaurant (Gus' Grille) and it was brought to you pool side. We enjoyed tacos, the BBQ pizza, and kids pizza/burgers. It was very good and food and drinks were reasonably priced. It was super convenient and allowed us to capitalize on our pool/beach time since we only stayed for one night. ATMOSPHERE: Staff and other guests were friendly and it was a chill vibe overall. It was definitely a family-focused resort and most everyone I saw had kids. It was also great that we got an arrival text and we could text if we needed anything (we got an extra blanket sent to our room, for example). It was nice to not have to call or go down stairs. Very relaxing. CONCLUSION: This was at the top of our budget (I think it totaled $630 for the one night, including the room, taxes, and the resort fee). However, it was definitely worth it to us and we are planning on coming back next year during our kids' February vacation week and staying two nights (after two nights in Key West). Our kids (6 & 8 year old boys) called this a five-star luxury resort and did NOT want to leave. We would definitely recommend this for other families.

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“Wonderful property, but needs good food to be considered luxury”

We had a 2 BR suite overlooking the pool and beach. The resort is very clean and the response is immediate if something needs to be fixed. Staff was extremely friendly and helpful. It was difficult to find anyone in Bruisers to take an order. We found the food mediocre. At poolside we had Conch fri… lisää

We had a 2 BR suite overlooking the pool and beach. The resort is very clean and the response is immediate if something needs to be fixed. Staff was extremely friendly and helpful. It was difficult to find anyone in Bruisers to take an order. We found the food mediocre. At poolside we had Conch fritters with mini planks of unchewable conch, mahi sandwich that seemed frozen and a mango salad with microscopic bites of mango. With very few people at the pool it took 45 min to an hour to get food.It seems Gus’s makes the food at poolside so we skipped Gus’s. We also found the food at Bruisers unremarkable, well done burger, mushy nachos. Gus’s makes that also. Plenty of space for kids to run. And all water sports activities on site. We hear Opal group had purchased it and is improving the physical property. I’d come back if they upped the food quality and pool service

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“Terrible experience if your a local don't waste your money”

I have never felt so uncomfortable. Literally living blocks away and having my family come visit to constantly be harassed by an old man with white hair. My boyfriend came across the street to grab something from me outside the gate where I was then scolded and checked for a wrist band while with m… lisää

I have never felt so uncomfortable. Literally living blocks away and having my family come visit to constantly be harassed by an old man with white hair. My boyfriend came across the street to grab something from me outside the gate where I was then scolded and checked for a wrist band while with my family. Man was super rude and made whole family feel uncomfortable. Being a local you should not be treated like this. If you are a local don't waste your money to stay here. Many more places that are much more welcoming. By this way this happened the whole stay.

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“Reefside Resort Key Largo”

Heard the traffic from Rt 1 all night long, this was vacation but I came away more tired than when I got here. Door to patio and window in bedroom did not fully close and staff did fix it once we called it to attention. 2 screens were frayed away. Seems routine repairs and maintenance don’t ha… lisää

Heard the traffic from Rt 1 all night long, this was vacation but I came away more tired than when I got here. Door to patio and window in bedroom did not fully close and staff did fix it once we called it to attention. 2 screens were frayed away. Seems routine repairs and maintenance don’t happen unless guests complain? Bathroom fan is clogged. Carpeting is very old and should be replaced. This was an older room. We were on 2nd floor, no elevator but did not know this in advance. Place needs a good cleaning and TLC. Staff are very nice and are responsive to issues quickly. Second hot tub is needed due to crowds and water change in existing hot tub would be helpful. Pool is nice and is heated. Lots of family games on premises. Our little kitchen was nice and 1 bedroom suite was spacious with 2 large beds and pull out sofa sleeper. Scenic property, soothing views. So our review is mixed.

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