Springhill Suites By Marriott Florence

“Wonderful customer service”

Krystal at the front desk for the evening shift was a perfect example on how hotel hospitality and customer service should be. She greeted us with a warm smile and kind demeanor, which was greatly welcomed after our long travel. She got us situated in a wonderful room and went above and beyond to m… lisää

Krystal at the front desk for the evening shift was a perfect example on how hotel hospitality and customer service should be. She greeted us with a warm smile and kind demeanor, which was greatly welcomed after our long travel. She got us situated in a wonderful room and went above and beyond to make sure that our stay was comfortable. Her presence alone would be a reason why we would stay here again. The room was perfectly situated, clean, well stocked and organized.

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“Mr & Mrs “Karen” *LOVED IT*”

My wife & I come here at least once a month for our “date night” & I MUST say the turnaround this Marriott has made in recent months is head spinning! Our room was spotless & the bed pristine! Marlene in breakfast still has the most delightful customer service. She is A perfect way to start your da… lisää

My wife & I come here at least once a month for our “date night” & I MUST say the turnaround this Marriott has made in recent months is head spinning! Our room was spotless & the bed pristine! Marlene in breakfast still has the most delightful customer service. She is A perfect way to start your day! Every staff member we passed or spoke to smiled & spoke back!! Finally, On the way out we stopped by the desk to turn in our keys & the new lady (blonde) who checked us out actually asked how we enjoyed our stay. I must say that felt nice. Because the nonchalant & lifeless “printed or emailed” script was getting old. I am Glad to see the changes & we will l be back in March! ——-—Satisfied Guest ———-

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“Tired and needing modernization”

The room was unrenovated. We have stayed at Springhill Suites where the rooms have beautiful re-done bathrooms so this experience was a disappointment. The lobby, hallways and breakfast area are a bit shabby and the elevators had a strange smell, possibly from carpet cleaning solution. This hotel n… lisää

The room was unrenovated. We have stayed at Springhill Suites where the rooms have beautiful re-done bathrooms so this experience was a disappointment. The lobby, hallways and breakfast area are a bit shabby and the elevators had a strange smell, possibly from carpet cleaning solution. This hotel needs a total remodel. Even though the room was quiet (4th floor) next time we’ll try Courtyard.

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