Bahama Bay Resort

“Very well maintained and friendly staff”

Very well maintained with very friendly staff. Perfect amount of amenities. We love staying here. This is our third year

“Family fun at bahama bay”

Had a 12 night stay here during Easter holidays. Had a lovely time, booked through virgin holidays. When we arrived we were given a top floor 3 bed apartment. Which was an upgrade as they are the biggest ones. Was perfect for our family. Eldest loved having her own private balcony and had her break… lisää

Had a 12 night stay here during Easter holidays. Had a lovely time, booked through virgin holidays. When we arrived we were given a top floor 3 bed apartment. Which was an upgrade as they are the biggest ones. Was perfect for our family. Eldest loved having her own private balcony and had her breakfast out there every day. We had one minor issue with a smoke alarm that decided it needed its battery changed at 2am the first night but we were so tired from travelling we could ignore. Mentioned to front office in the morning and maintenance came sorted it. Even though it was Easter the resort seemed quite peaceful and relaxed. Just what we wanted after the theme parks! Would recommend the chipotle and chillis restaurants up the road. Didn’t get a chance to go to the restaurant on site as we were so busy. Pool and splash pad were brilliant too. Already planning on coming back.

vähemmän

“Repeat Guest Disappointed by Lockout Issues and Lack of Follow-Up.”

We’ve stayed at Bahama Bay Resort multiple times and have always had great experiences, which is why this most recent stay was so disappointing. During our 3-night stay, we experienced repeated issues with our room key cards not working on two separate nights. The first time was resolved at the fr… lisää

We’ve stayed at Bahama Bay Resort multiple times and have always had great experiences, which is why this most recent stay was so disappointing. During our 3-night stay, we experienced repeated issues with our room key cards not working on two separate nights. The first time was resolved at the front desk, but the second time it was late and the front desk was closed. We had to wait nearly an hour for an on-call staff member just to regain access to our unit. During that interaction, the staff member mentioned the door lock systems were expected to be upgraded, which suggests this may not be an isolated issue. On the morning of checkout, housekeeping attempted to enter our unit at approximately 9:30am despite a clearly stated 10:00am checkout time, which was unexpected while we were still inside. We also raised our concerns on-site, but the response felt dismissive. Since returning home, we’ve made multiple attempts to follow up directly and have had difficulty getting a clear response or resolution. This combination of repeated access issues, after-hours delays, and lack of follow-up has been frustrating—especially as returning guests who have had positive stays in the past. Hoping management can step in and address this appropriately

vähemmän

“Still suffering from Covid”

restaurant only open outside, Not inside. Only a few tables. Second pool bar by the clubhouse not open. These haven't been open since covid is what they told me. We were looking at buying a condo here.... We will not.