Hyatt Place Fort Lauderdale Cruise Port & Convention Center

“Great Clean Hotel”

This hotel is in a very convenient location, just 15 minutes from the beautiful beaches. Because of its proximity to the cruise port, the hotel stays quite busy, but the front desk staff handled check-in efficiently and courteously. The complimentary hot breakfast was enjoyable, with a wide variet… lisää

This hotel is in a very convenient location, just 15 minutes from the beautiful beaches. Because of its proximity to the cruise port, the hotel stays quite busy, but the front desk staff handled check-in efficiently and courteously. The complimentary hot breakfast was enjoyable, with a wide variety of options available. The room was modern, clean, spacious, and well maintained. The pool area was also clean and well stocked. As a Hyatt Explorist member, I was warmly welcomed by the staff and appreciated the complimentary bottled water provided daily for everyone staying in the room. Free parking was another great benefit! Overall, this is a clean, comfortable hotel with friendly staff, excellent service, and a convenient location.

vähemmän

“Watch out for maintenance”

We really liked the Hyatt Place. The shuttle was frequent and n time. The rooms werre spacious and clean. Most of the staff was friendlt and courteous with the exception of one guy (I think he was maintenance, bald black shirt with name tag) threw us out of the aundry room while we were doing la… lisää

We really liked the Hyatt Place. The shuttle was frequent and n time. The rooms werre spacious and clean. Most of the staff was friendlt and courteous with the exception of one guy (I think he was maintenance, bald black shirt with name tag) threw us out of the aundry room while we were doing laundry stating "Leave this room free for guests"n like we were squatters or something. VERY RUDE!

vähemmän

“Don’t leave anything behind, you may not get it back.”

We stayed in 2 rooms prior to our cruise and enjoyed the hotel and location. However once we got to the ship my son-in-law realized he had left his phone charger in the room. He immediately called the hotel and after talking to several people, was told the charger was found and would be waiting at … lisää

We stayed in 2 rooms prior to our cruise and enjoyed the hotel and location. However once we got to the ship my son-in-law realized he had left his phone charger in the room. He immediately called the hotel and after talking to several people, was told the charger was found and would be waiting at the front desk for him when we got off the cruise. After disembarking, we went to the hotel on our way to the airport only to be told by a woman at the front desk that the charger was not there. She then dismissed us very rudely and would not try to help locate it. After reading other reviews it seems there have been several complaints about her attitude toward guests. Another employee took our phone number and said he would have someone in management call us and have it mailed to us. After several weeks of no contact, we called the hotel again only to be told we should have gone on the hotel’s website and filed a lost item claim. No one had mentioned that before. I realize it’s not the hotels fault that my SIL left his charger, but when we were told, “it’s in my hand and will be at the front desk waiting for you”, and then to be ignored and dismissed when you tried to retrieve it, that’s bad customer service.

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