High Pointe

“Let’s chat security at High Pointe 30a”

Security!! Let’s chat ab ‘em. Tim’s getting it right… Brittany needs customer service training STAT!! This was our 14th summer at High Pointe. For the past 4 years I have vowed we wouldn’t return. Not because of the property- it’s stunning… then there’s Crabby Steve’s … yummy food & drinks and amaz… lisää

Security!! Let’s chat ab ‘em. Tim’s getting it right… Brittany needs customer service training STAT!! This was our 14th summer at High Pointe. For the past 4 years I have vowed we wouldn’t return. Not because of the property- it’s stunning… then there’s Crabby Steve’s … yummy food & drinks and amazing staff!! We love the location and beach access. Prior to COVID- there were no wrist bands. But holy wrist bands!! To list a few of our run ins… In past years they have refused to let my daughter in the gate (13 at the time), while her brothers were on the other side with their bands. That year was an older gentleman .. I went back and spoke with him.. once he got confrontational, I video’d it. He was inappropriate and aggressive w my teenage daughter. The next year came and we went back, my son’s bday is always while we are at the beach.. he wanted to have friends over… it was an act of congress… but Vacasa, did give us extra bands in the end. Last year was a close second to the year the guard harassed my teenage daughter in that the young, male guard got in my face, at which point I took out my camera and video’d again. I asked multiple times to speak to a manager, when he finally got one on the phone I threatened to post the video on social media. What lit his fire that day, you ask? My daughter’s bf mom wanted to stop by and say hello to her son. Here’s the thing… I paid 8k for a room that slept 8… first of all, I only received 6 bands and asked multiple times for the additional two and NEVER received them. But also… why can’t I have a guest over?!!! It used to not be this way. It would only help spread the word ab the amazing property to have a friend see it. The guard wanted to know if her name was on “the list”… to this day, I would LOVE to see this “list” bc I never provided ANYONE w a list of names of anyone staying. Okay, this year…I booked a room that sleeps 8… should have 8 wrist bands. Only provided with 6. The owner was on it but it still took 3 days to get the additional bands. HOWEVER, the guards were pretty great this year!! Tim deserves to be recognized! Always friendly and always with a smile! Thank you Tim!! The only negative this year happened 2 days before we left, my grown sons were playing a game in the grass, the security guard, BRITTANY, saw them from her post by crabby Steve’s… she approached them and let them know they could not play golf on the property. I will attach pics of the game but it wasn’t golf… it was a whiffle ball- plastic and a plastic golf club. I told the boys she must not have understood what they had and took the ball to her to explain, she got attitude immediately. I was shocked at her response. I immediately texted the owner. Brittany could have realized her mistake and squashed it.. but nope, tens toes deep and then walked away, with a sharp, rude comment in response to my “thank you”. The owner proceeded to lmk she has quite the reputation and was not surprised at all. Overall, security was SO MUCH BETTER this year!! And for the first time in 4 years we are leaving planning to book again for next summer asap. This property really is so special!! And so special to our family in particular!! We love Rhonda, Virginia, Kaitlyn, and new guy Diego at Crabby Steve’s! Gabriel at the beach chair shack is always so friendly and helpful and then again, hats off to Rim the security guard!! See ya next year guys!

vähemmän

“Great Place but needs a lesson in hospitality”

One of the best locations on 30a. The pool is great. The view of the Gulf is great. Access to Crabby Steve's is great. Access to Rosemary, Seacrest, Alys Beach is all great. And then there is the security guards. Whatever you do, do NOT leave the condo without the blue wristband. This wrist… lisää

One of the best locations on 30a. The pool is great. The view of the Gulf is great. Access to Crabby Steve's is great. Access to Rosemary, Seacrest, Alys Beach is all great. And then there is the security guards. Whatever you do, do NOT leave the condo without the blue wristband. This wristband is your life and should be guarded accordingly unless you want to incur the wrath of Security. Only commercially bottled water is allowed on the pool deck so don't even think about taking a beer or soda and sitting in on the side of the pool b/c that's not happening. Want to invite friends to come over and sit by the pool, nope that's not happening either. God forbid your child runs or even walks fast around the pool b/c they will be told that their pool privileges will be revoked. This place could be great and I fully understand the need for security, but a little compassion, grace or common sense would go a long way to making this place a lot better. I now see why there were so many units available to rent in the middle of summer.

vähemmän