Hampton Inn Jacksonville South I-95 At Jtb

“Business stay was great”

Had a great stay staff was very friendly and the room and pool were very clean!!!!!!!!! Will be back again soon!!!!!!!!!

“Business trip”

The staff was very nice and accommodating! Pool area and rooms are clean can’t wait to visit again!!!!!!!!!!!!!!!!!!!!

“Outstanding Experience”

I had an excellent experience with this facility. Kristi G. at the front desk was very professional, kind, and courteous. The cleanliness of the facility was outstanding. The rooms were "posh" in my opinion given then type of hotel this is. I felt like I was at a 4-star hotel like the Ritz. I left … lisää

I had an excellent experience with this facility. Kristi G. at the front desk was very professional, kind, and courteous. The cleanliness of the facility was outstanding. The rooms were "posh" in my opinion given then type of hotel this is. I felt like I was at a 4-star hotel like the Ritz. I left very impressed with the staff and the facility as a whole.

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“Just So-So”

We checked-in online, selected a room and indicated our approximate arrival time. I declined to use my phone as my key, although in retrospect that is probably what I should have done and avoided the unpleasantness at the front desk. My husband and I arrived about 1 1/2 hours before check-in so w… lisää

We checked-in online, selected a room and indicated our approximate arrival time. I declined to use my phone as my key, although in retrospect that is probably what I should have done and avoided the unpleasantness at the front desk. My husband and I arrived about 1 1/2 hours before check-in so we sat in our car for about 30 minutes. Then we noticed two women and their daughters head to the entrance with their suitcases. We decided to try and check-in since these people were allowed to checkin (the girls appeared to be basketball players). Approached the front desk and stood there a bit before we were acknowledged. I nicely asked the woman if it would be possible to checkin early. She responded absolutely not - not for at least 45 minutes. I said we noticed some individuals arrive with their luggage and they checked in. Bella stated she hadn’t checked anyone in - I guess it was my imagination. We went back out to our car, waited 45 minutes and then came back inside to checkin. Bella tried her best to not check us in even though it was the time she told us to come back. She did nothing to recognize me as a “gold” Hilton Honors member. This probably was the rudest we have ever been treated at a Hilton property and we travel quite a bit. This was our third Hilton property we stayed at in three days. We will probably not return to this Hampton Inn again. Hopefully Bella gets some training in Customer Service.

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