Hampton Inn & Suites Lake Wales

“Very mediocre and disappointing”

Our experience was subpar. The toilet was loudly and constantly leaking and we were told that since it was the weekend and they had no extra rooms, “there is nothing we can do.” The room was musty and smelled of mold. Turning the AC down low helped with the mustiness and we got used to the smell. T… lisää

Our experience was subpar. The toilet was loudly and constantly leaking and we were told that since it was the weekend and they had no extra rooms, “there is nothing we can do.” The room was musty and smelled of mold. Turning the AC down low helped with the mustiness and we got used to the smell. There was no courtesy shown by Suehealey at the Front Desk. “It is what it is” was the attitude. At one point, we could hear the maid’s walkie-talkie loud in the hallway through our door; it was someone else complaining about a plumbing problem. We asked to speak to the manager and were told she would report the problem to the manager. We were never contacted and when we checked-out in-person, mentioned the problem again and the woman said only that the toilet would be fixed. Breakfast staff was very nice.

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“Overpriced and outdated”

This review is from the perspective of having paid $250/night to stay at this hotel. I would have been much happier with this hotel at half this price. The hotel feels really outdated and shabby. Room was basic and functional. Felt clean enough but no frills. Sofa bed was not comfortable at all - m… lisää

This review is from the perspective of having paid $250/night to stay at this hotel. I would have been much happier with this hotel at half this price. The hotel feels really outdated and shabby. Room was basic and functional. Felt clean enough but no frills. Sofa bed was not comfortable at all - my daughter stated it was the worst she had ever encountered - basically just springs with no cushioning. Room type “1 king study sofabed” has absolutely no separation between the sofabed and the king bed; was hoping for a door or at least a partial wall, which we have seen at other similarly priced/categorized hotels. The standard-sized lotion bottle in the bathroom had not been refilled and was completely empty. Free breakfast was decent. In summary, this hotel was ok but needs a renovation and should have a much lower price point for what it is.

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