Tru By Hilton Miramar

“Great Place for Business Travelers”

Traveling for business and Tru is always my first choice. Hotel is very clean, the staff was friendly, amenities are perfect for business travelers, gym is 24 hours, coffee available 24 hours, perfect if you tend to have late nights getting caught up on work. The room is comfortable, kudos on the r… lisää

Traveling for business and Tru is always my first choice. Hotel is very clean, the staff was friendly, amenities are perfect for business travelers, gym is 24 hours, coffee available 24 hours, perfect if you tend to have late nights getting caught up on work. The room is comfortable, kudos on the rolling desk, such a little thing but so nice to have. The area is quiet and safe, plenty of dining options around, and no issues parking. Overall great experience and why I look to Tru as my first option when traveling for work.

vähemmän

“Very Nice spot !”

This hotel is cozy and very very clean. King size bed was very comfortable. Breakfast was good too . For the cost this place really hits the mark . Great Location too !

“Poor Customer Service”

I recently stayed at Tru by Hilton Miramar on Friday, February 27, 2026, and unfortunately had a very disappointing experience with the front desk staff. At around 8:00 p.m., I approached the front desk with a simple question about charging a bottle of water to my room. The clerk did not look up f… lisää

I recently stayed at Tru by Hilton Miramar on Friday, February 27, 2026, and unfortunately had a very disappointing experience with the front desk staff. At around 8:00 p.m., I approached the front desk with a simple question about charging a bottle of water to my room. The clerk did not look up from her cell phone when I stepped up to the desk. Without acknowledging my presence or making eye contact, she mumbled, “It’s over there.” There was no greeting, no clarification, and no effort to assist—just a dismissive response while continuing to focus on her phone. As a Hilton Honors member who has stayed at many Hilton properties, I have come to expect a certain level of professionalism and hospitality. This interaction fell far below that standard. Basic customer service—acknowledging a guest, making eye contact, and responding courteously—should be the minimum expectation, especially at the front desk, which sets the tone for the entire guest experience. I am truly disappointed, as this was the worst staff behavior I have encountered at any Hilton property. I hope management addresses this issue and reinforces the importance of attentive and respectful service to ensure future guests receive the level of hospitality associated with the Hilton brand.

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