Franklin Marriott Cool Springs

“Check to see if the amazing Erin is able to assist you checking in”

(After I left a similar review on Google, I was able to speak to other front desk, employees about how great their colleague, named Erin, is. They agreed she is amazing): We would like to point out the fantastic customer service from Erin at the front desk. I could tell she has been dealing with a… lisää

(After I left a similar review on Google, I was able to speak to other front desk, employees about how great their colleague, named Erin, is. They agreed she is amazing): We would like to point out the fantastic customer service from Erin at the front desk. I could tell she has been dealing with a cold but she was here serving the guests at an extremely high level anyway. Her kind consideration, hard work, and professional appearance are what makes Marriot stand out among other standouts in the cool springs area of Franklin/Brentwood, TN. I highly recommend you ask specifically for Erin to check you in to your room at the front desk. She’s a fantastic employee and makes the entire experience that much better. The other staff made our Christmas party wonderful, as well. Great job, Erin and Marriot staff

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“Cool springs marriott”

Very nice clean restaurant on property rooms good size. Just not much drawers storage space. Room service prices very reasonable only $3 fee menu price good not over priced. Nicr gym pool area staff friendly Franklin TN free parking lots of space great office area in lobyy

“Good hotel, needs a few updates”

First time staying here. It was a good stay. A few things need improving. The WIFI in our room was incredibly slow and that was a big problem as we were trying to select homes to go visit. I wish there were more healthy options at breakfast, like a big bowl of granola and greek yogurt. Food that … lisää

First time staying here. It was a good stay. A few things need improving. The WIFI in our room was incredibly slow and that was a big problem as we were trying to select homes to go visit. I wish there were more healthy options at breakfast, like a big bowl of granola and greek yogurt. Food that was there was good and coffee was excellent. Service was good at breakfast. The girl checking us in hotel must have been new as she didn't tell us where elevators are so we headed wrong way and then had to ask her. Also, we are Titanium Elite and she didn't tell us that breakfast is not served in M Club on weekends. We had to head to desk and then they gave us a coupon for restaurant.

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