Ramada By Wyndham Fresno Northwest

“Nice place f”

They're very nice here they help me out if I ask any questions and feelings are very nice I'll be back and I'll recommend it to others

“Outstanding & friendly customer service”

I've stayed in 7 hotels, & Ramada should be happy to have Mary. She should be training Ramada Inn employees on front office customer service. Definitely 10 of 10 stars. Thank you Ramada for having such a friendy, knowledgeable, & professional staff person. Thank you again Mary. I came & am leaving … lisää

I've stayed in 7 hotels, & Ramada should be happy to have Mary. She should be training Ramada Inn employees on front office customer service. Definitely 10 of 10 stars. Thank you Ramada for having such a friendy, knowledgeable, & professional staff person. Thank you again Mary. I came & am leaving with a wonderful memory of staying at the Inn.

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“Bring peppermint oil and your own breakfast.”

It was conveniently located off the highway adjacent to a McDonald’s parking lot and behind a gas station and convenience store. The lobby was neat and clean, and Clarissa at the front desk was extremely hospitable, and customer oriented. The rooms we booked were not the rooms available when we … lisää

It was conveniently located off the highway adjacent to a McDonald’s parking lot and behind a gas station and convenience store. The lobby was neat and clean, and Clarissa at the front desk was extremely hospitable, and customer oriented. The rooms we booked were not the rooms available when we arrived. We had to settle for a queen size bed in a handicap room instead of a king size bed as booked on the website. The other room with the king size bed did not have accessibility feature features as promised, we checked into that one first and we’re greeted with a cockroach on the entryway. Yeah, immediately turned my stomach, and I thought of packing my things and finding another hotel. However, Clarissa apologized and offered us a room on the second floor. I travel with peppermint oil and definitely gave the rooms a good spritz to prevent more bugs from crawling out. Still, if I hadn’t been exhausted from traveling across the country, I would have probably not slept at all that night. Clarissa was extremely apologetic and did everything she could to make sure we felt comfortable. I wish I could say the same for the Manager the next morning. Mary had read the notes passed on from Clarissa the night before and offered no apology, no explanation and no credit whatsoever. Honestly, she acted like if I didn’t like it too bad. I told her if it wasn’t for Clarissa and her Customer service there would be no way we would’ve stayed the three nights in two rooms. We were excited for some good coffee and breakfast in the morning, but unfortunately, the continental breakfast which consisted of toast,waffles and pastries was not very appealing, and the coffee tasted like it had been reheated at least three times that week. Thankfully, McDonald’s was in the parking lot next to the hotel so we got some fresh coffee and decided to grab some fruit and goodies from a local market for the next two mornings. Overall, for the price- the rooms were mostly clean, except for the cockroaches, and the service with the exception of the manager was very friendly and accommodating.

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