Kimpton Shane Hotel By Ihg

“The staff made the experience, sincerely a luxury hotel snob and germaphobe.”

(Posting on several review sites...so you know its real).I booked a Fourth of July staycation with one simple objective: rest, enjoy a beautiful hotel, and mind my business in luxury. Mission accomplished. My first interaction was with Kenny, who was warm, professional, and reassuring before I eve… lisää

(Posting on several review sites...so you know its real).I booked a Fourth of July staycation with one simple objective: rest, enjoy a beautiful hotel, and mind my business in luxury. Mission accomplished. My first interaction was with Kenny, who was warm, professional, and reassuring before I even arrived. He made me look forward to the reservation, and when I met him in person, he was somehow even more welcoming. Kenny set the tone, and the tone was: “Relax, we have you.” Alex in valet deserves the utmost praise. He remembered me, welcomed me back, and treated me with consistent kindness and professionalism throughout my stay. Every interaction was pleasant, and he carried himself as an absolute gentleman. Ralph was equally courteous and professional. Both Alex and Ralph gave me complete peace of mind regarding my vehicle and belongings. Their integrity was evident in the way they conducted themselves. I never felt the need to worry, double-check, or clutch my pearls. I knew everything was being handled by men whose character naturally inclined them to do the right thing. Sharika was kind, patient, and refreshingly pleasant. She answered questions and handled requests without making me feel as though I had violated hotel policy and needed to appear before a disciplinary tribunal. She was informative without being condescending and professional without being cold. We love an interaction that does not require emotional recovery afterward. Jenna made a dinner recommendation that exceeded my expectations so thoroughly that I ordered the same meal again the following night. No notes. She understood the assignment, submitted it early, and received full credit. Phillip at the bar has a direct, matter-of-fact communication style, but the man is talented. Tell him what flavors you enjoy and allow him to create. The custom cocktail he made for me was so good that the guest seated beside me asked about it and ordered the same drink. She was not even much of a drinker, yet the cocktail converted her. That beverage had its own outreach ministry. Paulo was kind, attentive, and professional. When I dropped a piece of paper, he immediately came from behind the desk to retrieve it for me. It may sound like a small gesture, but good manners are never small. Also, one less occasion for me to perform an elegant squat in a dress, so thank you, sir. Ariel was exceptional. She listened fully, anticipated exactly what I needed, and provided information before I could even ask the follow-up questions. She was thoughtful, perceptive, and extremely thorough. The interaction felt like speaking with a highly competent friend who happened to work for the hotel and already knew what chapter I was on. The only noticeable miss was Justin. His manner came across as condescending and passive-aggressive, particularly in the way he addressed me. The interaction stood out because the remainder of the staff consistently demonstrated such warmth, courtesy, and professionalism. Overall, the hotel felt safe, polished, and well managed. My stay took place during a busy FIFA weekend, yet the staff remained composed, attentive, and gracious. I was not expecting anyone to stand nearby waving a palm leaf or feeding me grapes. I simply wanted to be treated with kindness, competence, and respect, and that is overwhelmingly what I received. Kudos to the management team for cultivating a staff that clearly understands hospitality. Kenny, Alex, Ralph, Sharika, Jenna, Phillip, Paulo, and Ariel made what was intended to be a simple staycation feel memorable, luxurious, and genuinely cared for.

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