Hampton Inn & Suites Augusta West

“Extremely helpful staff, delicious breakfast, and comfortable room”

We were only planning to stay one night and were extremely late due to weather-related travel delays. We didn’t arrive to check in until 8 AM in the morning rather than the night before. Even though we were just arriving when many were preparing to check out, the Hampton Inn staff were incredibly s… lisää

We were only planning to stay one night and were extremely late due to weather-related travel delays. We didn’t arrive to check in until 8 AM in the morning rather than the night before. Even though we were just arriving when many were preparing to check out, the Hampton Inn staff were incredibly sympathetic and helpful. In particular, Carol, Kimberly, and Maddie went out of their way to extend our checkout time to provide us more time to rest. They encouraged us to try the hot breakfast before retiring, and they were right - absolutely delicious! Our room was spacious, and the bed was incredibly comfortable. We highly recommend this hotel.

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“Remodeled recently but has maintenance issues”

This hotel was mostly a good experience. Pros: - very close to highway but couldn’t hear road noise - new decor and furniture - comfy beds - pleasant and efficient staff - better than most free breakfasts Cons: - maintenance issues: tub faucet dripped, ripped curtains - room doors creaked so lo… lisää

This hotel was mostly a good experience. Pros: - very close to highway but couldn’t hear road noise - new decor and furniture - comfy beds - pleasant and efficient staff - better than most free breakfasts Cons: - maintenance issues: tub faucet dripped, ripped curtains - room doors creaked so loud you could hear them from inside the room - only fast food restaurants nearby

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“Was just okay”

I first made reservations thru reservation desk, she took all my information including debit card but never processed the reservation. I called the next day to the hotel, got everything straightened out. Check in was okay, Mohul was very pleasant. Stayed on 4th floor, carpet is old and mattress was… lisää

I first made reservations thru reservation desk, she took all my information including debit card but never processed the reservation. I called the next day to the hotel, got everything straightened out. Check in was okay, Mohul was very pleasant. Stayed on 4th floor, carpet is old and mattress was stained. Very poor water pressure and no hot water.

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“Trending downward”

The conditioner in our shower was empty when we got there…we left a message for housekeeping, but the next day housekeeping never came to our room so we had to go to the desk to get towels and mentioned the conditioner again. The next day we did get new towels in our room but housekeeping still di… lisää

The conditioner in our shower was empty when we got there…we left a message for housekeeping, but the next day housekeeping never came to our room so we had to go to the desk to get towels and mentioned the conditioner again. The next day we did get new towels in our room but housekeeping still didn’t fill the conditioner or make the beds. Not a big deal, but not 5 star service. Also, the pool was so cloudy we couldn’t see our feet even in the shallow end. The breakfast is always good here, but the rest has slipped over the last couple years.

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