Chateau Elan Winery & Resort

“Relaxing place to be”

From check in to check was smooth service. Excellent staff and customer services. Relaxing environment home away from home especially the spa. Wine tasting is a must. The ambiance and decor is breathtaking. Will be back. Thank you

“Nice work at a special place”

A really great experience in every way, had not been to the hotel in a couple of years but can really see some solid improvements in the facility, service and profit

“Great for events”

We were invited to an event there and grounds and hotel is very nice. The rooms are just ok. The light above the coffee did not work in our room, the safe did not work and to toilet made noises all night. Overall, the stay was great.

“Chateau Elan - mistakes”

I booked 4 rooms and a spa suite in May for the Nov 14 weekend. I paid it full through American Express travel. ON Nov 13th at 5pm, I was informed about the 2 room cancellation, I called the Chateau who directed me to called Am Ex, who in turn called the Chateau and was not given any helpful sugges… lisää

I booked 4 rooms and a spa suite in May for the Nov 14 weekend. I paid it full through American Express travel. ON Nov 13th at 5pm, I was informed about the 2 room cancellation, I called the Chateau who directed me to called Am Ex, who in turn called the Chateau and was not given any helpful suggestions nor offered any reparations for the unprofessionalism. I called the Chateau back and waited for >40 minutes on hold to be told the Hampton Inn would accommodate us BUT I would need to call myself and book those rooms (they refused to connect me or help with this process). When I called the Hampton Inn they responded that there was NO availability for the night of Nov 14th and suggested I call back the next morning to "check" for any cancellations. I spent 3 hours on the phone attempting to rectify this issue before we had 11 women fly to ATL, drive 70 minutes, and be lied to about plumbing issues when it was clearly a matter of deprioritizing our reservation made >5 months in advance. When 11 women arrived for early check in (which is a perk of iReward Gold member status), we were told to "go have lunch" and give them time to get the rooms ready. When we returned, 2 MORE rooms were cancelled as we observed MANY athletes being checked in. The "plumbing issue" was changed to an "overbooked" issue thought we booked >5 months in advance. We were told that the Manager was "not available" and that there was nothing that they could do for us. Eventually, after 3 hours of wasted time explaining our situation and demanding to be accommodated, the charges for 4 rooms were written off but 8 women had to check in and out of the Hampton Inn that night, significantly disrupting the relaxing spa day we had planned for Saturday. When we sought resolution, we spoke with your manager, Iffy, whose dismissive and condescending demeanor only added to our frustration. This explanation and treatment were simply unacceptable. While the overall experience was distressing and unprofessional, I do wish to acknowledge Stacey who demonstrated genuine hospitality.

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