Hilton Garden Inn Cartersville

“Great location, but A/C only works if you're moving around the room. (motion sensors)”

We recently stayed here for a couple nights while visiting family in the area. This property, and, in fact, the whole town of Cartersville, was a very pleasant surprise! The Hilton Garden Inn is located conveniently near shopping, restaurants, and activities. Lots of options! The hotel itelf a… lisää

We recently stayed here for a couple nights while visiting family in the area. This property, and, in fact, the whole town of Cartersville, was a very pleasant surprise! The Hilton Garden Inn is located conveniently near shopping, restaurants, and activities. Lots of options! The hotel itelf appears freshly remodeled. It was clean, fresh and welcoming. Front desk staff very friendly. Check in was a breeze (I checked in on the app, but always prefer to get physical room keys). Room was clean, spacious, and had nice touches like plenty of lamps, charging portals, surface space. Bed was reasonably comfortable. Pillows a little "limp" but I'm a brat and always bring my own! Breakfast, which wasn't free but that's OK - was pretty good, and came quickly. It's not the best breakfast I ever had, but the service was great, the food was freshly prepared, and you can't beat the convenience. My one complaint - and it's almost a deal breaker - is that darn motion sensing thermostat. We woke both nights, multiple times, burning up - even drenched in sweat! The a/c would only come back on if you got up and moved around the room, and even then, it didn't stay on very long. This is not acceptable. I didn't think to call the front desk to see if that could be adjusted by them. I will be returning to Cartersville frequently in the future, due to several family members living within 30 minutes of the area - but i won't stay here again unless I can get some confirmation that there's a solution to that thermostat issue. I'm far too old and cranky to sleep "hot"!

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“Disappointing Stay: Poor Cleaning & Safety Issues”

The room was recently renovated, but unfortunately, it did not meet my expectations for cleanliness. We found food crumbs on the floor next to the bed, and there was hair all over the shower. There was also a huge stain on the wall. In addition, the AC unit was missing the bottom cover, leaving wir… lisää

The room was recently renovated, but unfortunately, it did not meet my expectations for cleanliness. We found food crumbs on the floor next to the bed, and there was hair all over the shower. There was also a huge stain on the wall. In addition, the AC unit was missing the bottom cover, leaving wires exposed, which felt unsafe and unappealing.

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