Sleep Inn & Suites Columbus Near Fort Benning

“Non-disclosed fees”

Good and bad. Good: the room was spacious, the king bed was comfortable, the lady in the breakfast area is super nice. Breakfast is scrambled egg disks, sausage patties, breads/bagels for toasting, make-it-yourself waffles, cereal/milk, yogurt, oatmeal cups, fruit, I'm sure I've forgotten some… lisää

Good and bad. Good: the room was spacious, the king bed was comfortable, the lady in the breakfast area is super nice. Breakfast is scrambled egg disks, sausage patties, breads/bagels for toasting, make-it-yourself waffles, cereal/milk, yogurt, oatmeal cups, fruit, I'm sure I've forgotten something. It was perfect for us. The lobby looks to have been fully remodeled and modernized, looks really nice. Could be better: 1 small trash can in the bathroom. Ice machine is in lobby area. Bad: I booked thru Travelocity because they offered full refund up to a day prior to arrival for our reservation (our plans were iffy - we had an appointment where the date could have possibly changed). There was to be a $2 fee upon arrival for "locally collected mandatory fees/taxes" which was printed on my order confirmation, I had no issue with that as it was clearly stated. However when we arrived at 10:30 PM after an 8 hr drive, we were informed we had to pay $5, despite my printed order confirmation for $2 that I showed them at the desk. We also had to pay $100 deposit which was not disclosed anywhere when I made the reservation. They said it was because I booked thru a 3rd party. They said it is refundable upon checkout, but when we checked out they said it would be at least 7 business days before we receive a refund. We will have to wait to see when we receive the refund. So we've paid twice for the same room. Unacceptable business practice in my opinion. If we have trouble receiving deposit I'll post another review.

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