Hilton Garden Inn Richmond Innsbrook

“Quick One Night Stay”

Arrived very late and checked in at the front desk. Front desk agent was cordial and gave us key and told us where elevator was. I had stayed there before so it was okay that he didn't tell us about the amenities or anything. It's a well located hotel it's a short 3 minute drive to Short Pump To… lisää

Arrived very late and checked in at the front desk. Front desk agent was cordial and gave us key and told us where elevator was. I had stayed there before so it was okay that he didn't tell us about the amenities or anything. It's a well located hotel it's a short 3 minute drive to Short Pump Town Center and about a half mile off I-64. We didn't have breakfast the next morning as it was extremely hot in the front lobby area and I didn't want to sweat while I was eating. We would stay again in the future though based on it's location and such.

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“Decent location, Good Value, But Watch Out for Parking Fees”

Pros: Decent location - near Short Pump mall, lots of restaurants, Whole Foods, Trader Joes, area feels safe, trees around property with pleasant outdoor seating/tables, room was on the larger side, nicely appointed, larger fridge, good value for Hilton property, quiet (room on parking lot side). C… lisää

Pros: Decent location - near Short Pump mall, lots of restaurants, Whole Foods, Trader Joes, area feels safe, trees around property with pleasant outdoor seating/tables, room was on the larger side, nicely appointed, larger fridge, good value for Hilton property, quiet (room on parking lot side). Cons: Charged over $5 for parking even though hotel site indicates parking is free - I checked specifically. I booked through Hilton site and site indicated that there were local fees I would pay in addition to taxes, but they were all specified in my confirmation. It's not a huge amount, but considering everything around there had free parking and the site indicates it's free it comes across dishonest. They refunded when I called them without problem. I know others have had this issue. There was no parking near any of the entrances available when I got there. Not a big deal, but it makes it irritating when you are charged for supposedly free parking and need to walk a bit. Also, there was no stair access from the inside of the building, at least on my side of the building. You could take the stairs down and exit the building, but couldn't access the rest of the building. Key would not allow external entry to stairs. I am someone who prefers using stairs when possible to begin with and when they are doing construction on the elevator I would have preferred to be able to take stairs then take the elevator. Tub did not drain right and looked dirty.

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