Richmond Marriott Short Pump

“Short Pump Stopover”

We stayed at the Richmond Marriott Short Pump as part of our family’s East Coast Road trip. We were on our way from Gettysburg to Colonial Williamsburg and this Marriott was a convenient stopover. The lobby was bright, airy, and pleasant. Our room was clean, spacious, comfortable, and quiet. I… lisää

We stayed at the Richmond Marriott Short Pump as part of our family’s East Coast Road trip. We were on our way from Gettysburg to Colonial Williamsburg and this Marriott was a convenient stopover. The lobby was bright, airy, and pleasant. Our room was clean, spacious, comfortable, and quiet. It looks like the entire hotel had recently been remodeled. They did a great job! Finally, their front desk staff was friendly, professional, and helpful. I have only one complaint. After going to several floors, I could not find a working ice machine. All and all, we had a pleasant stay at the Richmond Marriott Short Pump.

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“Wonderful stay for a quick overnight”

Drove many hours in the rain. Once I got to the hotel, I was greeted by extremely friendly staff. Check-in was very simple. The room was very clean. The lounge was fully stocked with sodas, chips, snacks, yogurt, etc. bottled water was in the lobby. Asked for an extra blanket, and although housekee… lisää

Drove many hours in the rain. Once I got to the hotel, I was greeted by extremely friendly staff. Check-in was very simple. The room was very clean. The lounge was fully stocked with sodas, chips, snacks, yogurt, etc. bottled water was in the lobby. Asked for an extra blanket, and although housekeeping was busy, it was delivered to my room after resting went downstairs to heat food I have brought with me in the microwave. While downstairs they brought in two hot dishes, and fruit and deli to snack on. Walked around the building for exercise and felt safe inside and out. Spoke to bartender who was very friendly. Climate control in the room was very cool.

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“A Good Hotel in a Good Location”

This is probably the best hotel in Richmond. But there are a lot of substandard hotels in the area. They are still prone to problems. I have been staying here for the last five years, a couple of time a year. The wifi was down for over 24 hours on a previous stay. On this stay I arrived at 11:45 P… lisää

This is probably the best hotel in Richmond. But there are a lot of substandard hotels in the area. They are still prone to problems. I have been staying here for the last five years, a couple of time a year. The wifi was down for over 24 hours on a previous stay. On this stay I arrived at 11:45 PM and could not get a digital key nor a physical card key. It was a 15-min issue but the front desk person was great and got it worked out. Still, the last thing you want after 15-hours of travel. It seems that the management is more administrator rather than manger. Check the box type. That said the restaurant is very good. The bar is good. The rooms are comfortable although showing a bit of wear...but that is the case just about everywhere. So, mostly minor issues. I will stay continue to stay there. All in all, it is a good place.

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“Title: Amazing Service by Norma, but Health Concerns Dismissed”

Norma at the concierge lounge is outstanding—gracious, efficient, and genuinely caring. She goes above and beyond to make guests feel comfortable and is the best part of this hotel. Unfortunately, my stay was overshadowed by a health hazard. I developed itching and welts and saw a tiny ( microscop… lisää

Norma at the concierge lounge is outstanding—gracious, efficient, and genuinely caring. She goes above and beyond to make guests feel comfortable and is the best part of this hotel. Unfortunately, my stay was overshadowed by a health hazard. I developed itching and welts and saw a tiny ( microscopic) white mite in my room. Management called in Ecolab, and while the report came back negative, tying all compensation to that result felt dismissive. Mites are microscopic and not easily detected in a quick inspection. Norma is five stars. But the handling of my health concern was not. Guest safety requires more than relying on a single lab report.

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