Sheraton Dfw Airport Hotel

“Fairly good”

The hotel was great. Most of the staff was polite. There was a rude encounter, but it didn’t ruin the entire experience. The breakfast buffet is unfortunately not worth the $22 per person that my family I spent.

“Nice place but poor management”

Pros: Nice and comfortable place, close to the airport. Excellent bed and hot water shower. Decent breakfast and unlimited coffee. Cons: After finishing my 22 hour flight all I wanted was to eat something and get a good rest. At the restaurant, the waiter first approached me with lot of energy and… lisää

Pros: Nice and comfortable place, close to the airport. Excellent bed and hot water shower. Decent breakfast and unlimited coffee. Cons: After finishing my 22 hour flight all I wanted was to eat something and get a good rest. At the restaurant, the waiter first approached me with lot of energy and friendly attitude and also spoke in Spanish with me. After finishing the dinner, I signed the cheque and as I was leaving, he called me back and insisted on being tipped. I reckon, tipping should be customary than mandatory. It infact removed the whole impact of the experience, it was more transactional than genuine hospitality. Later that night, I requested for a tooth brush and paste through my Bonvoy App, there was no response for over 30 mins, I called up the front desk and was told that they would be bringing one to my room. Again, after 30 minutes or so, I called them to check the status of my request and I was told to show up at the reception to pick it up. The front desk staff could have said that the first time I requested for one and I could have saved a lot of time and picked it up at the first instance.

vähemmän

“Comfort Close to the Runway, But Mind the Shuttle”

The ambiance is warm and welcoming, and the rooms are spacious with incredibly comfortable beds, you're almost guaranteed a solid night’s rest. If you have access to the Sheraton Club, the breakfast options are excellent, and the downstairs bar is a great place to unwind. Its proximity to the airpo… lisää

The ambiance is warm and welcoming, and the rooms are spacious with incredibly comfortable beds, you're almost guaranteed a solid night’s rest. If you have access to the Sheraton Club, the breakfast options are excellent, and the downstairs bar is a great place to unwind. Its proximity to the airport is a major draw, and their shuttle service adds an extra layer of convenience. That said, a few hiccups stood out during my visit. I’ll take responsibility for going to the wrong shuttle pickup location, but I didn’t expect a scolding call from the front desk. For those unfamiliar with the airport layout, make sure you head downstairs for the shuttle to avoid a similar experience. I was descending the escalator as the shuttle pulled away, despite waving to signal I was right there. The Sheraton Club itself was wonderful, quiet, well stocked, and relaxing. However, at the end of my visit, an attendant I’d had a pleasant chat with handed me a QR code for what I assumed was a feedback survey. It turned out to be a prompt for a tip, which caught me off guard and left me feeling like the warmth of the interaction had been transactional. I’ve stayed at several Sheraton Clubs, and this was a first. Overall, it’s still a solid hotel, especially for an overnight layover. Take note of the shuttle logistics and set your expectations for the club accordingly, and you’ll likely have a smooth, restful stay.

vähemmän