Hana-Maui Resort, A Destination By Hyatt Residence

“Should have stayed there before!”

I have been in Maui few times and done the Road to Hana. This time, we decided to stay at the hotel overnight. It is beautiful! Amazing ocean views, many activities available during the stay, very nice staff, pools, and gym. The resort could use some upgrades on its structure to keep up with the sa… lisää

I have been in Maui few times and done the Road to Hana. This time, we decided to stay at the hotel overnight. It is beautiful! Amazing ocean views, many activities available during the stay, very nice staff, pools, and gym. The resort could use some upgrades on its structure to keep up with the salt/wind of its location. Overall experience was great and I would go back to stay there but not only for one night, I will stay for two nights!

vähemmän

“Stunning”

Such a beautiful property and the staff are so friendly! What a great way to get away in Hana and take advantage of the area!

“Five star location with a two star dining strategy”

The Good: Unbeatable Views and Luxury Lodging You simply cannot "screw up" this location. We stayed in an oceanfront room that was truly luxurious—the view was downright spectacular and easily the highlight of our stay. We spent hours enjoying the hot tub on our private deck and were very impressed… lisää

The Good: Unbeatable Views and Luxury Lodging You simply cannot "screw up" this location. We stayed in an oceanfront room that was truly luxurious—the view was downright spectacular and easily the highlight of our stay. We spent hours enjoying the hot tub on our private deck and were very impressed with the high-end finishes of the shower and bathtub. The grounds remain as wonderful as ever, preserving that lush, peaceful Hana atmosphere. The Bad: The "Ghost" Concierge The communication from the resort felt incredibly disjointed. We received numerous automated messages asking, "How can we make your stay better?" and offering early check-in or special room requests. We replied to every single one of them, but never received a single human response. It is frustrating to be courted by a computer program only to be ignored by the actual staff. The Ugly: The Decline of a Dining Legend As someone who stayed here in the 1980s when Rosewood managed the property, I am shocked at the downturn in the dining experience. Back then, the food was a world-class highlight; now, it is a significant "low-light." We spent weeks trying to secure a reservation at the Hana Ranch Restaurant, thinking it was still a gourmet destination. Instead, we found an overpriced "burger sports bar" atmosphere with mediocre-to-poor food quality ($59 for a piece of Mahi with cold mashed potatoes, and rubbery, overcooked calamari). While the included breakfast at the resort was perfectly fine, the Ranch was a massive disappointment. It has traded elegance for a casual, high-volume feel that doesn't match the luxury price point of the rooms. The Verdict: A real mixed bag. If you want a spectacular room and a quiet place to sit in a hot tub, the Hyatt delivers. However, if you are looking for the gourmet, high-touch service of the "Old Hana" days, you will be disappointed. My advice to future guests: enjoy the room, skip the Ranch, and head to the local food trucks for a meal that actually tastes like Hawaii.

vähemmän