Fairmont Orchid Gold Experience

“What a place!”

First class resort. Stunningly beautiful. Shout out to Samson; what a true ambassador of the Aloha spirit! I can’t imagine staying anywhere else.

“Great location , decor, excellent family resort.”

Family vacation + work meeting. Hotel recently renovated, very nice decor, outdoor/indoor Hawaiian vibe, outdoor lawn and terrace. 30 min from airport on Kona coast; quiet and somewhat secluded in the Mauna Lai resort development (Auberge next door), many private homes/ condos. Very safe and cl… lisää

Family vacation + work meeting. Hotel recently renovated, very nice decor, outdoor/indoor Hawaiian vibe, outdoor lawn and terrace. 30 min from airport on Kona coast; quiet and somewhat secluded in the Mauna Lai resort development (Auberge next door), many private homes/ condos. Very safe and clean. Rooms: clean, well decorated. Nice marvel bathrooms. Spacious. Small sofas and patios w table/chairs. Pool: beautiful, but cold, heater appeared to be broken. Food: very expensive, not great value. Breakfast buffet was good, but $55. Fancy restaurant is Brown’s- recommend sunset dinner. Pool cafe food is quite good, but pricey. Self serve deli at the pool has fresh sandwiches etc and expensive but better value. Taco food truck by beach is meh. Ocean/beach: beautiful sunsets, nice calm cove / beach. Free snorkel and paddle board rental. Free on demand shuttle around resort development including a shopping center w restaurants and grocery store. Free laundry machines w detergent. Staff: hit or miss. Some fantastic, wry friendly, make effort to help relax. Some disinterested and slow.

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“Not what this hotel used to be”

This is our third trip to the Fairmont Orchid. And the most disappointing. The location, the grounds, the water, the sunsets - beautiful. Kudos to the beach staff and housekeeping staff - they were excellent. If not for these things, the rating would have been a 3. When we pulled up to check in ,… lisää

This is our third trip to the Fairmont Orchid. And the most disappointing. The location, the grounds, the water, the sunsets - beautiful. Kudos to the beach staff and housekeeping staff - they were excellent. If not for these things, the rating would have been a 3. When we pulled up to check in , the valet staff did not approach us, they stood by the stand talking and laughing. Only when we asked for help, did they approach. Our partial ocean view room was very clean - but the shower did not have hot water. We notified the front desk two days in a row, it was never fixed. On the third day, we asked for the manager. The shower was not fixed. The next day they moved us to a so called "better" room on a higher floor and gave us a small credit to our bill, But...the shower did not work in the better room - the shower head only dribbled water. The manager, whom we are now on a first name basis, had the shower head fixed that night and gave us a restaurant credit. The manager did a great job of staying in contact with us but given that this is an expensive hotel, the hassle of four days of dealing with this and changing rooms, the credit was not up to the inconvenience. It seems that the upkeep and maintenance of the rooms is not being attended to. We previously stayed on the Gold Level on two occasions - maybe these rooms are maintained. We loved staying here - have to say that after this visit, we are disappointed that things have been allowed by managment to slip and not up to the expectations of guests who will pay to stay at the Orchid.

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