Hilton Waikoloa Village

“breakfast buffet employee Chelsie.”

My husband and I stayed at the hotel for a week with the Kawasaki group. It was very nice. I wanted to give a shout out to someone that worked in the breakfast buffet area. Her name is Chelsie and she was amazing. I think all the guests at the hotel showed up at the same time for breakfast. I … lisää

My husband and I stayed at the hotel for a week with the Kawasaki group. It was very nice. I wanted to give a shout out to someone that worked in the breakfast buffet area. Her name is Chelsie and she was amazing. I think all the guests at the hotel showed up at the same time for breakfast. I would have been overwhelmed but she handled everyone in a smooth manner. We got to talk to her during the week and you could tell she was there to make sure everyone was taking care of as fast as possible. By the end of the week she didn't even need us to say our last name and room number. She remembered it. I was shocked by that because she sees so many people each day. I will never forget how nice she was. Thank you Chelsie for making our stay so welcome.

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“Resort joka on menossa alamäkeen”

Olemme käyneet täällä viisi kertaa vuosien varrella. Viime kerrasta on parisen vuotta ja nyt tuntuu, että resortin taso on laskenut merkittävästi etenkin ruokatarjoilun suhteen. Itse söimme aamiaista buffet-aamispaikassa ja se oli ylihintaista, lämmin ruoka oli kylmää ja palvelu on huonoa. Yhtenä a… lisää

Olemme käyneet täällä viisi kertaa vuosien varrella. Viime kerrasta on parisen vuotta ja nyt tuntuu, että resortin taso on laskenut merkittävästi etenkin ruokatarjoilun suhteen. Itse söimme aamiaista buffet-aamispaikassa ja se oli ylihintaista, lämmin ruoka oli kylmää ja palvelu on huonoa. Yhtenä aamuna vasta kolmas kahvipannu oli lämmintä. Toisena vaimoni odotti teetä reilun vartin sen jälkeen kun saimme pöydän. Ocean Towers osa missä me asuimme ei vastaa viiden tähden resorttia. Enemmänkin 3-4 tähteä olisi osuvampi. Lisäksi meillä oli kaikenlaista pientä ongelmaa pitkin matkaa tällä käynnillä. Avaimet piti esimerkiksi tehdä kolmeen kertaan, siivoja oli jättänyt oven auki (onneksi tulimme juuri hänen hänen lähdön jälkeen huoneelle). Ennen tämä oli tosi hieno paikka, nyt suosittelen naapurin Hyatt:ia joka on kuulemma edelleen hieno paikka. Me mietimme sinne menoa seuraavalla kerralla.

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“5+ stars now only three”

When I first went to this hotel when it opened in 1988 I considered it a six star hotel. That’s because there is nothing like it. It had so many unique features that no other hotels in Hawaii had. Slowly over the decades some of these features have either completely gone away or deteriorated. I ca… lisää

When I first went to this hotel when it opened in 1988 I considered it a six star hotel. That’s because there is nothing like it. It had so many unique features that no other hotels in Hawaii had. Slowly over the decades some of these features have either completely gone away or deteriorated. I can think of at least four restaurants that used to be on the property that are no longerthere one of the closed restaurants is just abandoned and has become an eyesore. Besides the restaurants there used to have a nightclub, when it was owned by Hyatt. When reading descriptions of the hotel one of the things you often read was that it had such a unique canal boat and tram transportation system. no longer use the canal boats, which was one of my favorite features. They used to have a couple canal boats and a couple trams simultaneously. Now they only use one tram and no boats to get around this 62 acre property. There is also lesser things missing such as parrots in the lobby, flamingos around the property, and a large Koi pond behind one of the closedrestaurants that also had black swans. The lagoon Grill used to have entertainment and stayed open much later now it closes at 5 PM. Another thing my family enjoyed was around the river pool. They had elaborate statues for each Chinese year with a description of the animal and whatyears of birth pertain to that particular year most of the statues are all gone. they used to have more hammocks between palm trees. If I came here for the first time, I probably would’ve given the hotel four stars and anyone that has come here for the first timewould probably do the same thing. But I just can’t do that knowing what it used to be like. In its early years it was better than grand Wailea on Maui. I used to highly recommend this hotel and the visitors were well pleased. But anyone that hasn’t been here in a decade or more would be extremely disappointed. Because they too would’ve known what a unique and crowned jewel property it was. Makes me sad.

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