Hilo Hawaiian Hotel, Trademark Collection By Wyndham

“Nice but marred by inconsistency”

Interestingly, we were here twice in one visit - first when we flew into Hilo and then when we flew out. The experiences were significantly different. The first visit was great. Big shout out to reservation person Betty Star who was wonderful to work with. We had a fifth floor room, which we late… lisää

Interestingly, we were here twice in one visit - first when we flew into Hilo and then when we flew out. The experiences were significantly different. The first visit was great. Big shout out to reservation person Betty Star who was wonderful to work with. We had a fifth floor room, which we later found out was important as all the floors below that have not been upgraded. The staff was friendly and helpful. On the second visit, we were met by a grumpy young man who was annoyed that we arrived early. “Check in is at 3 - come back later.” Because of the threat of a Kona Low, we asked about driving conditions and weather. Not very helpful. In contrast, we arrived early at the hotel in Kona and were also early. But they were friendly about, suggested some activities, and actually got us in a bit early. On the second visit, there was still trash on the terrace and no shower amenities. Because this was a 4th floor room, it was not upgraded. We had to get several tiny plastic bottles of shampoos, conditioner, etc. There were few plugs and one didn’t work, so challenging to charge electronics for a family. The biggest drawback here is that the experience with this hotel is so inconsistent - depending on staff, time of day, events happening, etc. Would not recommend food from the bar. It as slow and - again - inconsistent. They do have gluten-free options, which was great. The rooms were comfortable but try to get a room that is not facing Babylon Drive, as they are more noisy. Plan on planes going overhead at 6am. We were very, very greatful that this hotel is very close to the airport, with gas to fill up your car only a few minutes away.

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“Glorious Outdated Hotel (not a bad review)”

It is definitely an outdated 90's hotel given the decor but is in decent shape. The people working there were really nice and helpful. The room itself was clean, spacious and comfortable. It would say that in its prime it was a 4.5 Star Hotel but is now a 3.5 Star Hotel as many updates are required… lisää

It is definitely an outdated 90's hotel given the decor but is in decent shape. The people working there were really nice and helpful. The room itself was clean, spacious and comfortable. It would say that in its prime it was a 4.5 Star Hotel but is now a 3.5 Star Hotel as many updates are required. When we were flying from Hilo to Honolulu, we saw the roof of the hotel and there was fire damage (perhaps volcano).

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“A gorgeous structure, a beautiful, unique location, deserves a remodel and re-staffing .”

The Hilo Hawaiian hotel is in a spectacular setting and housed in a beautiful building but staffed by a crew that is not consistently hospitable. We met staff who were wonderful and we met staff who told us things like “you must leave the premises after you check out”, “here’s your bill. I’ll be ha… lisää

The Hilo Hawaiian hotel is in a spectacular setting and housed in a beautiful building but staffed by a crew that is not consistently hospitable. We met staff who were wonderful and we met staff who told us things like “you must leave the premises after you check out”, “here’s your bill. I’ll be happy to take it anytime you want” at 9:20 when we weren’t finished drinking in their bar that closes at 10. Moreover, the rooms are badly in need of upgrading as is the hotel entirely crying for a good remodel.

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