Residence Inn By Marriott Birmingham Hoover

“Southern Charm”

We can’t say enough good things about our stay at The Residence Inn. The AMAZING southern hospitality we received was incredible. Both Janet and Quetta were so warm and welcoming from the time of our arrival until our reluctant departure. We felt like we had been invited into someone’s home. Al… lisää

We can’t say enough good things about our stay at The Residence Inn. The AMAZING southern hospitality we received was incredible. Both Janet and Quetta were so warm and welcoming from the time of our arrival until our reluctant departure. We felt like we had been invited into someone’s home. All the staff were so friendly and helpful. The hotel was very nice and clean. Our hotel accommodations were even better than we expected. We lucked out having drinks and a fun taco bar dinner provided by the hotel on the Tuesday we checked in. The location was great! It was in a beautiful part of town with lots of restaurant and shopping options. We highly recommend this wonderful hotel. It did not disappoint.

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“NEEDS MORE HAPPY OUTGOING DESK STAFF”

This was my second stay in August 2025, at the Residence Inn, Hoover during my home kitchen total renovation this Summer. Earlier, in March, I stayed at this hotel at the beginning of my renovation. On my March arrival, I asked for assistance from a short, gentleman who told me promptly on request… lisää

This was my second stay in August 2025, at the Residence Inn, Hoover during my home kitchen total renovation this Summer. Earlier, in March, I stayed at this hotel at the beginning of my renovation. On my March arrival, I asked for assistance from a short, gentleman who told me promptly on requesting assistance with helping with the elevator and my dog and bags. "THIS IS NOT A FULL-SERVICE HOTEL. This indicated to me that he did not wish to assist me and was poor customer service. The staff could have be more friendly; I felt somewhat isolated at night unless Chantel was working. The night check-in lady was very Icey. During this second stay, due to the front desk being so slow to help me and acting resentful, unless Maria, or Chantel was there. I learned to stay away from the front desk and ask at a minimal for towels, water, supplies. Walmart across the street makes it easy to avoid Hotel prices on sodas and ice cream. They did one thing right at five each afternoon they would make cookies, and usually I would grab me and Cosmo my dog one each afternoon. There was one sweet, kind smiling lady on evening shift, Chantel Thompson (Cookie-Monster). She saved my stay with her conversation and laughter, and during the day a very pleasant Janet Hartmann, was there to help and her dog. I also enjoyed talking to Housekeepers, Dominga was my favorite, I highly recommend her services. The attitude of the staff was well your here, except for Chantel, and Janet and the warm housekeeper Domingo who saved my trip.

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