Sleep Inn Pelham

“Clean and quiet, friendly staff”

Back in the Birmingham area for a few days, my wife and I chose this location based on good reviews here and on the Choice Hotels website. Although it could use a little TLC here and there, this hotel is clean and quiet...just what we look for. We checked in on a Wednesday afternoon for 4 nights,… lisää

Back in the Birmingham area for a few days, my wife and I chose this location based on good reviews here and on the Choice Hotels website. Although it could use a little TLC here and there, this hotel is clean and quiet...just what we look for. We checked in on a Wednesday afternoon for 4 nights, and were assisted by a very friendly and sweet team member. We always request a room on the uppermost floor, if available, to avoid overhead noise, but in this case our room was on the 2nd of 3 floors and our first night was fine. Breakfast was typical Choice fare, served in a clean and bright area behind the lobby, and food was kept refilled. We headed out for our activities in the city and returned late afternoon to find our room keycard didn't unlock our room. My wife tried the door handle, and opened the door without using the keycard...our room was not locked, and the door lock was not working. We reported the situation in person to another friendly team member at the front desk, and she relocated us to a room on the 3rd floor. We found the same issue with the door lock on that room, so we were relocated again to another room on the 3rd floor. This door lock had the same issue, but we opted to stay with that room, knowing the deadbolt and latch would suffice for Thursday night. We were assured that the issue would be fixed the next day...24-hr. maintenance was no longer available. Before heading into the city on Friday morning we loaded our luggage back into the car, not wanting to leave our things in an unlocked room, but leaving a jacket, snack bag and laundry bags in the closet, and 3 drinks in the refrigerator. When we returned late afternoon the door lock issue was resolved and our keycard opened the door. We loaded our luggage back into the room, which had been fully serviced by housekeeping (we had asked for only towels to be refreshed). I noticed that the luggage rack had been returned to the closet, placed next to our bags of soiled laundry. I opened to refrigerator to find 2 of the 3 drink bottles missing. I reported the missing items in person to a team member at the front desk. We had not seen her before and she shrugged it off, saying she could ask housekeeping, assuming they had removed the items. No apology or offer of replacement. With our room having been serviced and the luggage rack returned to the closet where we obviously had left our things, it seems unlikely the housekeeping is responsible for the 2 missing drinks...why not take all three and remive our items from the closet? We don't know how long it took for the lock issue to be fixed on Friday, or who actually removed the drinks. I was very disappointed in the reaction by the team member. We returned late afternoon on Saturday to find that sweet and friendly team member at the front desk, and when we relayed our story and concerns, she apologized and said there should be security recordings showing who had been in our room. Our time at this hotel was ending, so we dropped it, but still felt uneasy about items have been taken from our room. Overall, our experience here was positive, and all but one team member took great care of us. I definitely recommend staying here, and would do so again.

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“Poor customer service.”

Room and hotel was good until 11:15 pm when I stepped into the shower and they water barely came out in a drizzle. Called the front desk and the night agent came to the room and fiddled with the shower head as I had done of course at that time there is no maitenance on site which I understand. Th… lisää

Room and hotel was good until 11:15 pm when I stepped into the shower and they water barely came out in a drizzle. Called the front desk and the night agent came to the room and fiddled with the shower head as I had done of course at that time there is no maitenance on site which I understand. The agent stated she would have the manager put points on our account. This never happened. 3 weeks later I called the hotel and left a voicemail for the manger. Never heard back from the manager. Paid $104 for a hotel room where I could not use the shower, that's unacceptable.

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