Comfort Suites Airport

“Small things detract from experience”

We've stayed here several times. Mostly a very pleasant experience. Clean quiet and good breakfast. We always seem to be punished for booking with Priceline by being put on the top floor away from the elevator. Small slow elevator not commensurate with size of hotel. Today I discovered night stand… lisää

We've stayed here several times. Mostly a very pleasant experience. Clean quiet and good breakfast. We always seem to be punished for booking with Priceline by being put on the top floor away from the elevator. Small slow elevator not commensurate with size of hotel. Today I discovered night stand light missing a bulb. Room phone inoperable. Had to walk down to desk to inform them. Two hours later still not fixed. Tv not user friendly and guide for direct TV no info. Small TV obviously several years behind the times. No close dining options.

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“Would not stay here again”

Positives-close to airport, clean bed and bath linens. Plenty of towels. One of the two front desk people were friendly. Negatives- We arrived in Boise early due to a flight change. We went to lunch and got to the hotel to see if we could check in 55 minutes early. Clerk said check in is at 3 bu… lisää

Positives-close to airport, clean bed and bath linens. Plenty of towels. One of the two front desk people were friendly. Negatives- We arrived in Boise early due to a flight change. We went to lunch and got to the hotel to see if we could check in 55 minutes early. Clerk said check in is at 3 but we could pay $35 fee to check in early. Instead, we went to the grocery store and then had to sit in the lobby for 25 minutes, at exactly 3pm a different clerk looked up and said we could now check in. This has not been our experience at any hotel, ever, if we’ve arrived an hour or less of check in time. Rooms are old. Peeling ceiling, stained carpet, cracked glass in mirrored closet doors, lots of scratches/fading in the wood doors. Flimsy shower curtain too short for the tub so floor gets soaked. One small hook on the back of the bathroom door for towels…no other towel bar or racks. AC very loud. Direct TV, but not smart TV so couldn’t stream from our accounts. Pillows are awful, filling is lumpy and almost non existent. There’s a pamphlet on the bedside table highlighting a comfortable nights rest with your choice of soft or firm pillows. After our first night my husband asked the same clerk that told us about the check in fee for firm pillows. Clerked looked at him like he had two heads, laughed and said “they’re all the same”. Hot breakfast items were not great. Muffins subpar. We cancelled an Airbnb to stay at this hotel because breakfast was included and to save $50, that was a mistake.

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