Chicago Marriott Southwest At Burr Ridge

“The hotel was amazing!”

Generally, when I am in Chicago, I will stay downtown; however, a conference brought me to Chicago Marriott Southwest at Burr Ridge and my stay was a pleasant surprise. Everyone was so kind and inviting. I can’t wait to come back the next time I visit Chicago. Thank you for a great stay!

“Fairfield inn masquerading as a full service hotel.”

This is a Fairfield inn masquerading as a Marriott. I seldom write negative reviews but this property is definitely below the standard that I expect at a full service hotel. As an ambassador I was given lounge access. Breakfast offerings in the lounge were identical to Fairfield breakfast except… lisää

This is a Fairfield inn masquerading as a Marriott. I seldom write negative reviews but this property is definitely below the standard that I expect at a full service hotel. As an ambassador I was given lounge access. Breakfast offerings in the lounge were identical to Fairfield breakfast except that you had real plates and silverware. No coffee machine in the lounge so you can not have a latte or cappuccino or even hot chocolate. I was not given the option of a complimentary breakfast in the restaurant even though I asked. Fitness center had no weight machines just free weights and very few cardio machines just like a Fairfield. Lounge attendant and front desk person were friendly and efficient but they both had heavy accents and were difficult to understand. I did not have the opportunity to sample the evening hours deurves but I doubt that I missed much. As an ambassador, I was upgraded to a 1 bedroom suite which had plenty of charging outlets and a comfortable bed but the renovated bathroom was tiny. The thermostat was set to 65 degrees and when I came in from the 17 degree winter weather I was freezing. I reset the set point and the room warmed up within half an hr. No welcome amenity.

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“Ok hotel”

Pros: Rooms are clean and very spacious Cons: 1. Internet is an extra charge, seriously!? It's 2025 internet should just be free. I paid nearly $89 for internet. That alone will make me re-consider if I want to stay at a Marriott on a future trip. 2. Hidden charges. There was an unknown charge fo… lisää

Pros: Rooms are clean and very spacious Cons: 1. Internet is an extra charge, seriously!? It's 2025 internet should just be free. I paid nearly $89 for internet. That alone will make me re-consider if I want to stay at a Marriott on a future trip. 2. Hidden charges. There was an unknown charge for $1 on my account. They couldn't figure out what the charge was or how to refund when I was checking out.

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“Weak WiFi”

Clean hotel, plenty of parking. I was upgraded which was appreciated. There is a lounge for elites but only open during the weekdays. One morning there were pancakes and the other mornings it was just eggs and fruit. The biggest issue I had was with their wifi. Traveling for business I needed WiFi… lisää

Clean hotel, plenty of parking. I was upgraded which was appreciated. There is a lounge for elites but only open during the weekdays. One morning there were pancakes and the other mornings it was just eggs and fruit. The biggest issue I had was with their wifi. Traveling for business I needed WiFi and even though I had the enhanced internet, my wifi dropped several times. I would be reaching Netflix and the TV would buffer and reset constantly. Probably 10-25 times on a two night stay. Talked to a woman at the front desk who said their wifi is always an issue. So keep that in mind when you book as it was very frustrating especially trying to zoom for work.

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