Hilton Orrington Evanston

“Orrington Hilton Incredible Experience”

My son got Married at the Orrington Hilton, Evanston Il on Oct 11. It was a perfect event! Everyone we encountered at the hotel was helpful, kind and congratulatory. My husband, myself and many of our family and friends stayed at the hotel and everyone was very complimentary of the beautiful and co… lisää

My son got Married at the Orrington Hilton, Evanston Il on Oct 11. It was a perfect event! Everyone we encountered at the hotel was helpful, kind and congratulatory. My husband, myself and many of our family and friends stayed at the hotel and everyone was very complimentary of the beautiful and comfortable rooms. Maureen (the wedding planner at the Orrington) and her team were amazing. She was available every time I called with a question or request. She went out of her way over and over to make the reception a party of joy, love and beauty. Thank you again Maureen! The people at the front desk and the valet parking/bellmen were amazing. Always ready to help. If you’re looking for a venue, check out the Orrington, you’ll be glad you did!

vähemmän

“Olayemi is a fabulous host.”

Olayemi was an absolute incredible part of our stay. My work computer decided that it didn't want to connect to the network and he attempted to help trouble shoot and even offered to restart the router (which worked!) later, I ran downstairs to snag a snack and realized I got to meet the person I h… lisää

Olayemi was an absolute incredible part of our stay. My work computer decided that it didn't want to connect to the network and he attempted to help trouble shoot and even offered to restart the router (which worked!) later, I ran downstairs to snag a snack and realized I got to meet the person I had been communicating with in person and he confirmed that the snack I was considering would be delicious and snagged me the hot water I needed as well. Throughout the stay, I kept encountering Olayemi and every time he recognized me and was friendly. We were a challenging group, dealing with multiple payments, Rotary and each guest wanting to use their status, he absolutely understood and really worked hard to make every person in our group feel seen and valued. Olayemi is the epitome of excellence and made our stay exceptional.

vähemmän

“Staffing and other issues tarnished an otherwise adequate stay.”

Recently stayed at The Orrington and have some constructive criticism that all relate to staffing and are easily fixable. The Hotel is in probably the best location proximity to Northwestern’s campus, the rooms are adequate but the service everyone in the hotel is abysmal. First, during one of th… lisää

Recently stayed at The Orrington and have some constructive criticism that all relate to staffing and are easily fixable. The Hotel is in probably the best location proximity to Northwestern’s campus, the rooms are adequate but the service everyone in the hotel is abysmal. First, during one of the busiest days of the year (college drop off), there was a long line to check in with only one person at the reception desk. Why not have three there that day. It literally took us 30 minutes to check into our rooms. This is just poor management. Why not think ahead and anticipate the need for more staff on a day like this when the hotel is sold out? Second, each time we wanted our car from valet (that was not cheap), we couldn’t find a valet person to even ask for our car. When we could we were advised that there would be a long wait. Again, hire more people on busy days so that luggage can be removed from cars and cars can be retrieved quickly. It got so bad that even though we paid for valet parking, we parked our car on the street so that we could easily get it. Finally, though it may be unaffiliated with the hotel (not sure maybe it is), the hotel restaurant where we tried to have breakfast was also understaffed so badly that we were told there would be a long wait for a simple breakfast. Service was so slow that after ordering breakfast and waiting 30 minutes for anything other than our coffer to arrive, we got up and walked out of the restaurant and never returned on subsequent days. Also, one of the guest elevators was out of service during our stay, resulting in long delays. Bottom line is that all of these issues (maybe not the elevator) could have been anticipated with planning and better execution. Do better. Run the hotel as it should be run and your guests will be happier. Very frustrating experience.

vähemmän