L7 Chicago By Lotte

“Excellent service”

⭐⭐⭐⭐⭐ Antonio made our stay much better. He was kind, attentive, and always willing to help. He made us feel at home from the very beginning. We truly appreciate his excellent service and kindness. Thank you, Antonio! 😊

“Great Stay at L7!”

I don't usually write hotel reviews, but the team at L7 Chicago really impressed me. I was in town to run a half marathon, and the staff couldn't have been more helpful. Before race day, they gave me great advice on the easiest way to get to the start. On race morning, I didn't want to carry my ph… lisää

I don't usually write hotel reviews, but the team at L7 Chicago really impressed me. I was in town to run a half marathon, and the staff couldn't have been more helpful. Before race day, they gave me great advice on the easiest way to get to the start. On race morning, I didn't want to carry my phone during the run, and they actually took it for me and brought it up to my room so it would be waiting for me when I got back. It was such a thoughtful gesture. What stood out most was that every time I had a question or small request, the answer was basically always "of course." Everyone was friendly, accommodating, and seemed genuinely interested in helping. My only minor complaint was the street noise on Saturday night, but that's really more of a downtown Chicago issue than a hotel issue, and not something the staff could control. Overall, a great stay, and the outstanding service is what I'll remember most. I'd definitely stay here again.

vähemmän

“Average”

Nearby to most everything, spacious room and excellent housekeeping staff. Front desk did not meet expectations. Many of the individuals who work the desk were lacking in knowledge of the hotel, inconsistent in their explanation of amenities and unapologetic for site renovations that greatly impac… lisää

Nearby to most everything, spacious room and excellent housekeeping staff. Front desk did not meet expectations. Many of the individuals who work the desk were lacking in knowledge of the hotel, inconsistent in their explanation of amenities and unapologetic for site renovations that greatly impact elevators. Particularly not helpful when the restaurant (that is an option to include for breakfast) was closed without explanation beyond “the restaurant is owned and operated separately from the hotel”. If I return to Chicago, I will likely stay elsewhere.

vähemmän

“Nothing special”

I was drawn to this hotel by the number of high ratings and compliments received by previous guests. The location a great so I booked my four night stay at the L7. My first visit and I travel to Chicago regularly. I honestly don’t find anything special, unique or luxurious about this property. When… lisää

I was drawn to this hotel by the number of high ratings and compliments received by previous guests. The location a great so I booked my four night stay at the L7. My first visit and I travel to Chicago regularly. I honestly don’t find anything special, unique or luxurious about this property. When I checked in, the front desk staff was mediocre. The hotel is boutique size so you have to use your hotel stay credits at the restaurant attached to the hotel. The restaurant connected to this hotel is a Korean steakhouse and it’s nothing to brag about either. Overall, I should have stayed at the Pendry or another brand I’m familiar with. The best part of this hotel is its location and the cute window seat the allows you to get a small glance of the Chicago River.

vähemmän