The Royal Sonesta Chicago Downtown

“Great hotel ----highly recommend. Quiet, comfortable, well appointed.”

Great location and rooms were quite nice. I had a one bedroom suite and it was like living in an apartment. It was clean (carpet in bedroom could use a deep shampoo to remove a few small stains) and very well appointed. Black out curtains truly were black out which I appreciate. Staff was exce… lisää

Great location and rooms were quite nice. I had a one bedroom suite and it was like living in an apartment. It was clean (carpet in bedroom could use a deep shampoo to remove a few small stains) and very well appointed. Black out curtains truly were black out which I appreciate. Staff was excellent and getting help was always very easy. When making and changing my reservations, Crysta and Faleel were extremely helpful and knowledgable. Note to future guests---never use the reservation line---when calling the hotel number, hit "zero" so you get people on site at the hotel. They know the property and can help much better. I spent time with general reservations confirming my room type, and he told me I unfortunately did not have what I was guaranteed previously by an on-site staffer. Bed---I had a king bed and it was very comfortable. I usually don't sleep well in hotels at all price ranges because most mattresses are very soft, or have no edge support. The bed in my room was solid, firm and yielding when I slept on my side. They have Keurig coffee makers in the room; I'm quite picky about my coffee and never care for ANY Keurig pod, no matter who makes it. Surprise---the particular brand they had at this hotel was delicious. Both regular and decaf pods. The housekeeping staff was consistent and helpful. They didn't mind if I spoke to them in the hallway when they were working on other rooms, and if I asked for something, they gave it to me, instead of appearing apprehensive that they shouldn't be handing out a water bottle or a coffee pod. As mentioned, the location could not be better, and it's worth the extra money to get a river view. Highly recommend.

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“Will definitely return”

We have been to Chicago many times but first time at Royal Sonesta. We have stayed at Sonesta in other cities. This will be our go to hotel. The river view was amazing. Service at the bar was top notch. Michael was our bartender and the reason we kept stopping in for cocktails. The front desk was f… lisää

We have been to Chicago many times but first time at Royal Sonesta. We have stayed at Sonesta in other cities. This will be our go to hotel. The river view was amazing. Service at the bar was top notch. Michael was our bartender and the reason we kept stopping in for cocktails. The front desk was friendly and always helpful, housekeeping accommodating, as was the bell service. The room was large and comfortable. The location was within walking distance to just about anywhere, including Union Station if traveling by train.

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