Holiday Inn Chicago Nw Crystal Lk Conv Ctr By Ihg

“A Truly Seamless Event Experience”

We hosted a corporate event here, and the execution was excellent. The banquet space was laid out beautifully and everything stayed on schedule. Mario from the banquet team was clearly managing things behind the scenes with precision and confidence.

“Where Calm Design Meets Great Service”

This property really feels like a hidden resort in Crystal Lake. Wide hallways, open common spaces, and a calm atmosphere throughout. Natasza helped us adjust our room assignment, and her professionalism made the experience stress-free.

“Spacious, Open, and Impressively Equipped Gym”

As someone who prioritizes fitness while traveling, I was blown away by the size of the fitness center. It’s not a small hotel gym — it’s large, open, and fully equipped with room to move comfortably. Easily one of the best hotel gyms I’ve used.

“Needs some TLC.”

As usual, the workers here are polite and top-notch. Mats a at the front and Annie at the bar are amazing. My issue is the hotel itself and some updated policies. As usual, one elevator is broken, leaving just one. The floors in the hallways are dirty every morning and littered with salt and gr… lisää

As usual, the workers here are polite and top-notch. Mats a at the front and Annie at the bar are amazing. My issue is the hotel itself and some updated policies. As usual, one elevator is broken, leaving just one. The floors in the hallways are dirty every morning and littered with salt and grime. The new policy of no DoorDash delivery to the room is frustrating. I see no safety ‘risk’ as claimed since anyone off the street can simply enter the building and elevators as it is. Can’t simply eat your DoorDash meal at a table in the lobby, must order from the overpriced restaurant. The workout room has much to be desired. At least there were towels and wipes. Could spend maybe $300 for yoga mats and a few simple items to make it complete. Treadmills need service. Will likely book again since options are limited in the area.

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