Hilton Garden Inn Chicago Ohare Airport

“Great, after bad...”

After a FULL DAY of airline delay fiasco's, we ultimately did not make our connection in Chicago, to get home. The airline set us up with an overnight hotel and meal vouchers. Sarah, at the front desk, and another overnight desk clerk that I did not catch her name, were amazing. They were so courte… lisää

After a FULL DAY of airline delay fiasco's, we ultimately did not make our connection in Chicago, to get home. The airline set us up with an overnight hotel and meal vouchers. Sarah, at the front desk, and another overnight desk clerk that I did not catch her name, were amazing. They were so courteous and accommodating. We we given complimentary toiletries and water, since our luggage was shipped on through. That was great! The room and all the hotel facilities were very clean and comfortable. A welcome relief, after such a bad day. So, from the shuttle drivers to the front desk to the morning restaurant staff, we thank you!!! Definitely recommend this hotel! Matthew R.

vähemmän

“Great hotel near airport”

Great location, staff, and amenities. Enjoyed my stay here and would highly recommend!

“Great customer attention”

I had a truly wonderful stay and felt very well taken care of from start to finish. The welcome at check-in was warm and smooth, thanks to Sarah, who made everything easy and pleasant from the very beginning. At check-out, I was assisted by Itzá (I hope I got her name right), who was equally kind … lisää

I had a truly wonderful stay and felt very well taken care of from start to finish. The welcome at check-in was warm and smooth, thanks to Sarah, who made everything easy and pleasant from the very beginning. At check-out, I was assisted by Itzá (I hope I got her name right), who was equally kind and professional such a lovely way to end the stay. However, the real standout for me was the driver who picked me up from the airport. Unfortunately, I didn’t catch his name, but his kindness left a lasting impression. At the airport, I met an elderly lady whose flight had been cancelled we are together in the flight. She only spoke Spanish and had a booking at a different hotel, so I was helping her. When I asked your driver if he could possibly call the other hotel to help locate their shuttle, as we both don’t have a US number, he didn’t hesitate for a second he immediately stepped in and helped us. What truly touched me was that he went beyond his duty without expecting anything in return. In fact, he even refused to accept a tip. For me, this is genuine care atención de verdad and it reflects incredibly well on your team. Thank you for such a memorable experience. I highly recommend your hotel.

vähemmän

“Amazing.. great hospitality”

Our trip was great our hospitality was great… breakfast was amazing 5/5 customer service was great.