Courtyard Bloomington Normal

“Not a Great Courtyard”

Checked in late at night to find a bed that had not been dressed with sheets. The front desk agent was apologetic and helpful, "upgrading" me to a room with a balcony. It was a fairly empty gesture, considering the weather (30 degrees and snowy). The bed was as uncomfortable as I've experienced i… lisää

Checked in late at night to find a bed that had not been dressed with sheets. The front desk agent was apologetic and helpful, "upgrading" me to a room with a balcony. It was a fairly empty gesture, considering the weather (30 degrees and snowy). The bed was as uncomfortable as I've experienced in a hotel. The room was tired and not all that great.

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“Housekeeping refuses to clean room”

My husband has a room booked there for a month for work, his room was not cleaned for 3 day's so I called the front desk and told them. Two day's later they finally cleaned it. Here it is four day's later and my husband told me nobody has been in there to clean the room, he had to to take his own t… lisää

My husband has a room booked there for a month for work, his room was not cleaned for 3 day's so I called the front desk and told them. Two day's later they finally cleaned it. Here it is four day's later and my husband told me nobody has been in there to clean the room, he had to to take his own trash out and put a Walmart bag in the trash can himself, again I call the front desk on 1/18/2026 at 3:00PM and talked to the girl about this and explained to her that my husband was put on the every other day room refresh and that the Do Not Disturb sign was not on the door. She got very rude with me when I ask to speak to the Manager and refused to give me her name. She said they'll be looking forward to my call tomorrow and hung up. This is absolutely ridiculous and very unprofessional.

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