Embassy Suites Chicago Schaumburg Woodfield

“Solid Choice for a few nights”

Visiting this hotel twice in a month for two nights each for work gave me a good idea of what it is, and truthfully it's an above average place to stay for a work trip. The people working at the front desk are nice, the rooms are clean and comfortable and the gym is serviceable. Additionally, the m… lisää

Visiting this hotel twice in a month for two nights each for work gave me a good idea of what it is, and truthfully it's an above average place to stay for a work trip. The people working at the front desk are nice, the rooms are clean and comfortable and the gym is serviceable. Additionally, the morning breakfast is more than ample and the location is great for all things Schaumburg. Why not the 5th star, both times I visited, the bartender at the hotel sponsored happy hour had a horrible attitude. It's o they didn't want to be there and certainly didn't want to be a bartender serving people. Anyhow, solid choice for a few nights in the area.

vähemmän

“Rude and Dismissive Service from Star Overshadowed an Otherwise Pleasant Stay”

My family and I recently spent the weekend at Embassy Suites Schaumburg, and overall, we had a very pleasant stay. The hotel was clean, the room was comfortable, the food was enjoyable, and the amenities met our expectations. The location was also convenient and made our trip enjoyable. Unfortunat… lisää

My family and I recently spent the weekend at Embassy Suites Schaumburg, and overall, we had a very pleasant stay. The hotel was clean, the room was comfortable, the food was enjoyable, and the amenities met our expectations. The location was also convenient and made our trip enjoyable. Unfortunately, one interaction significantly impacted our experience. A staff member named Star was extremely dismissive and unhelpful when we approached her with a simple question regarding a product and where it was located. We were polite, non-confrontational, and simply seeking directions, yet she acted as though our questions were an inconvenience. She did not properly acknowledge us, offer assistance, or make any effort to provide customer service. I want to be clear that we were not seeking special treatment—just basic courtesy and assistance that guests should reasonably expect. While every other aspect of our stay was positive, this interaction stood out for all the wrong reasons. I hope management addresses this issue with Star, as customer service plays a major role in the overall guest experience. Embassy Suites is a great hotel, but guests should feel welcomed, valued, and respected when seeking assistance from staff.

vähemmän

“Good location, Good Staff, In Need of Refresh”

The hotel is in a great location, and even with a sold out hotel due to storms, cancelled flights and lots of last minute guests, the staff was very welcoming and helpful. The hotel is clean and the breakfast on the morning was lovely: lots of options and in the well lit atrium. What this hotel sim… lisää

The hotel is in a great location, and even with a sold out hotel due to storms, cancelled flights and lots of last minute guests, the staff was very welcoming and helpful. The hotel is clean and the breakfast on the morning was lovely: lots of options and in the well lit atrium. What this hotel simply needs is a 100% refresh, new, clean furniture, redos of the beat up rooms/bathrooms, new fixtures/shower heads, the works. Our room had a loud churning/humming from some mechanical system in the ceiling and the sleep was not restful. Reported it and hopefully the next guest will not have to endure it.

vähemmän