Sonesta Select Chicago Elgin West Dundee

“Wedding Stay”

This hotel just went through a renovation and they did a great job. We had a block of rooms set aside for my son’s wedding and the location couldn’t have been better. We had a wedding at The Brix eight minutes down the road. The rooms were very clean and the staff was great.

“Illegal Authorizations”

Hi, me & my friends drove in from Chicago IL during the storm so to have an unpleasant stay on top of that was very upsetting! First my card was authorized for $144.79 on November 28 (the day before arrival). I was told when making the reservation that my card would be used only for holding the roo… lisää

Hi, me & my friends drove in from Chicago IL during the storm so to have an unpleasant stay on top of that was very upsetting! First my card was authorized for $144.79 on November 28 (the day before arrival). I was told when making the reservation that my card would be used only for holding the room & charged upon my arrival. Upon checking in on November 29, the gentleman at the front desk authorized my card for $244.79 and stated that the $144.79 authorization from the day before arrival would be removed that night but it WAS NOT. We asked what would be served for breakfast he stated sausage & eggs. November 30th, we go down for breakfast there wasn't any type of meat at all. We asked the lady providing breakfast & she stated that management told her to not serve meat until Monday but to speak with the gentleman at the front desk. We walk over to speak with him & he stated to speak with her. I then ask him if I could speak with management about my card being authorized twice. The sign states that Nick Patel is on duty but Miquel states that Nick is not on duty & that Mike Patel may be in due to the storm around 11:00am. I asked if Mike could call me before check out at 11:00am but nothing. After 10 minutes, Miquel states that Mike Patel will not be coming in at all and provides an email address for me to reach out to him. Also, states that Mike stated that he will remove the $144.79 authorization from the day before arrival and give me a discount on my room. I work hard for my money & all of it is accounted for so for Best Western to just take/hold my $144.79 up for several days is UNACCEPTABLE, ILLEGAL and DISTASTEFUL. I have been traveling all my life so I know my card was not supposed to be authorized the day before arrival for $144.79. I may have needed to use a different card than the one used at the time of making the reservation. I do not understand how we could travel from Chicago IL on Saturday in the thick of the storm & Mike could not travel in to work on Sunday when it was barely snowing. The hotel & rooms are absolutely gorgeous! Two days after checkout & I now have three pending charges, ABSOLUTELY RIDICOULOUS & I have not heard from Mike Patel. I am NEVER staying at Best Western again & will not recommend them. Contacted the CEO of Best Western twice but has not heard back. Spoke with Jesdica from customer service & her response is to call my bank. I would not have to speak with my bank had Best Western not authorized my card three separate times. Katrina

vähemmän