Holiday Inn Express Hotel & Suites Anderson North By Ihg

“Great experience”

This was a nice hotel clean. Staff was great.

“Wonderful experience”

The staff, cleaning crew, food, service, managers, everyone was wonderful and wanted to make sure that my Stay was as comfortable as possible. They were very helpful and the accommodations were excellent.

“a good experience”

Common Area Cleanliness: Looked fine to me except for the elevator which needed a good vacuuming. Breakfast area was very clean. Room Cleanliness: They got the big stuff right: Bed, towels, all horizontal surfaces were very clean. Some misses: 1) Toilet bowl interior was soiled when we arrived -… lisää

Common Area Cleanliness: Looked fine to me except for the elevator which needed a good vacuuming. Breakfast area was very clean. Room Cleanliness: They got the big stuff right: Bed, towels, all horizontal surfaces were very clean. Some misses: 1) Toilet bowl interior was soiled when we arrived - we notified the front desk and this was promptly addressed. 2) Windows interior side were dirty near bottom. 3) TV surface was streaked. Other Room Positives: Bed and pillow were very comfortable. A/C worked excellently in July. The room was a little larger than I expected, and the bathroom was certainly larger than I expected. Microwave, fridge, hair dryer functioned as expected (didn't try coffee maker). TV/cable channels were consistent with 3-star hotels generally - however, one morning most stations had a "signal unavailable" message. Other Room Negatives: Wi-fi connection wasn't difficult, but it was counter-intuitive, even for me who works in IT, and I had to ask the front desk to spell it out step-by-step. Room phone didn't work, which is typically a non-issue in the cell phone age except that I tried to call the front desk about the wi-fi. The desk chair had adjustable seat height but soon returned to its lowest available level. Noise: The hotel is too far south of I-69 to hear it. Our room faced Indiana 109. From within the room near the window we could hear vehicle traffic on 109, although for the most part it was muted and tolerable. From within our room we did not hear other guests. Friendliness: Ladies at the front desk were helpful and fun to talk with. The two ladies who made breakfast were lighthearted and seemed serious about their jobs. Ambiance: Looks like a lot of this hotel was remodeled a few years ago. Ambiance strikes me as unexceptional but attractive. I saw nothing that is off-putting or dated. Complimentary Breakfast: Typical for 3-star hotel - omelets (sort of), scrambled eggs, pancake machine, milk, bagels, cereal, yogurt and so on. Wifey said that coffee was OK but not better. Ice: There is an ice machine on the first floor near the front desk. In addition, my wife found an ice machine on our floor in what seems to be a supply room. To find the ice machine on this floor, a guest would need to determine that he should walk into this room, past supplies and the floor's electrical service panel to find it. This strikes me as odd but minor. Other amenities: We did not investigate the pool, office, or exercise room. Price/value: We booked directly with the hotel. We paid less than what the area's two competing 3-star hotels wanted. Your mileage may vary. Summary: We regard the several bumps we experienced as relatively minor. In our 2-night visit, the positives outweighed the few negatives, and we are satisfied guests. We can recommend this hotel.

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“Missing Features/ Passive Aggressive Service”

Hotel room lacked towels and had missing towel hooks. The front desk staff was nice, but only on the surface. They were huffy about my booking through a third party (TripAdvisor). Andrew (afternoon/evening front desk lead) went on a power trip and kicked my family out of the pool area under the vag… lisää

Hotel room lacked towels and had missing towel hooks. The front desk staff was nice, but only on the surface. They were huffy about my booking through a third party (TripAdvisor). Andrew (afternoon/evening front desk lead) went on a power trip and kicked my family out of the pool area under the vague reason of “Due to Maintenance” when no maintenance was clearly needed. The elevator felt like it would breakdown at anytime. Finally, the ice vending machine room, on the fourth floor, had flies all over the place. This hotel has been a go to on family trips for the over ten years. It was a great venue for some wonderful family moments. Unfortunately, this last trip has made the hotel great in nostalgia only. What renovations had been added make no sense and what remains the same, feels run down. If you’ve haven’t been to this hotel, or not lately, I don’t recommend it. At the very least, it shouldn’t be your first choice.

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