Homewood Suites Fort Wayne

“The worst Hilton property I’ve stayed at.”

I’ve been a Hilton Diamond member for about 15 years and Hilton properties are always my first choice. The Homewood Suites in Fort Wayne gets the undesirable honor of being the worst Hilton property that I have ever stayed at. I’m wondering if perhaps there is no manager on site. The outside of th… lisää

I’ve been a Hilton Diamond member for about 15 years and Hilton properties are always my first choice. The Homewood Suites in Fort Wayne gets the undesirable honor of being the worst Hilton property that I have ever stayed at. I’m wondering if perhaps there is no manager on site. The outside of the hotel is nice looking and has plenty of parking. Check-in was underwhelming but ok, the staff didn't seem like they wanted to be there and there was a shift change happening. I was with a friend and we had a 2 bedroom suite, My room was really not good but in a way that I noticed things little by little as the night went on or the next morning as I started to use the bathroom to get ready. The air conditioning in my room wouldn’t get cool, the living room and other bedroom got cold but even with the thermostat all the way down, my room was warm. The toilet didn’t flush completely unless you held down the flusher until it was completely done and the toilet was stained yellow. The bathtub faucet had a constant dribble and there was rust bellow the tub overflow from the faucet leaking for a long time and the tub was stained moldy and dirty looking. The shower curtain was only about half connected to the bar, about half the rings were torn or worn through. The furniture was very worn, scratched and dinged. I got a survey from Hilton a couple days after my stay, told them all of this and get no response. I have attached pictures of much of this.

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“Hotel stay in Fort Wayne”

The hotel room was not as clean as I’d like but the over all hotel was nice. I was told there was breakfast in the morning but not told that it was 14$ so when I showed up and was told it was not included I felt like that should’ve been added to the conversation at check in. In the same breathe, … lisää

The hotel room was not as clean as I’d like but the over all hotel was nice. I was told there was breakfast in the morning but not told that it was 14$ so when I showed up and was told it was not included I felt like that should’ve been added to the conversation at check in. In the same breathe, the breakfast was great and the service was also good. Annette R was our service, she was very kind and helpful. Nicole A was the cook, she made the best over easies I’ve ever had. All the food was pretty good. Thanks everyone

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