Hampton Inn Indianapolis Downtown Across from Circle Centre

“High praise for Vernon”

High praise for Vernon who helped over and over again during my week stay in Indianapolis. Really a 5 star employee!

“Great location, terrible service.”

The location was perfect for the Gainbridge Fieldhouse - easy walking distance. The hotel is also close to a ton of establishments downtown. The room is average. It provided everything we needed. Breakfast was plenty variety for anyone. Valet was pricey but super friendly and helpful. The hotel ser… lisää

The location was perfect for the Gainbridge Fieldhouse - easy walking distance. The hotel is also close to a ton of establishments downtown. The room is average. It provided everything we needed. Breakfast was plenty variety for anyone. Valet was pricey but super friendly and helpful. The hotel service was subpar - we arrived to our room and it had not been swept in the common area or bathroom; we didn’t even tell them about the food behind the couch that we cleaned ourselves. We told the front desk twice, both times claiming they’d have housecleaning come immediately and never did. We told them for a third time at check out and only could be offered added points to our account. This was all a disappointment. If given a choice, I would prefer to not stay there again due to service.

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“VERNON saves the day!”

I had a relatively frustrating experience with this hotel that was made significantly better by Vernon at the valet station. I am pretty anxious about my car so was already concerned about the valet only option as I could not verify things were locked, windows were rolled up, and everything was as… lisää

I had a relatively frustrating experience with this hotel that was made significantly better by Vernon at the valet station. I am pretty anxious about my car so was already concerned about the valet only option as I could not verify things were locked, windows were rolled up, and everything was as it should be. It turns out I was right to be concerned as when I went to get my car in the morning, the new valet, Vernon told me that the car wouldn't start. When we went to the car, the nob for headlights was left "On" so the battery drained all night. This ended up taking an hour plus to get fixed. Things happen, I understand that. Usually, I let frustrating expereince be just that, frustrating and move forward where no individual was physically hurt. The reason I am writing this, however, is because Vernon REALLY provided the best customer service I have had in YEARS. He was very understanding, validated my frustrations, and truly hustled to try and get things fixed. When their portable jumper wasn't working, he ran (in the incredible heat) to another hotel to grab theirs. When that didn't work, he pulled his personal vehicle around to try and get me back on the road. Throughout the process, he communicated, listened, and really just did everything he could to make the situation better. While it was a rough situation to be in, I believe the true hallmark of customer service is how things are handled when things aren't going well. Everyone should be lucky to have someone like Vernon taking care of them.

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