Home2 Suites By Hilton Indianapolis Downtown

“Management went above and beyond!”

We recently stayed at Home2 Suites Downtown Indianapolis, and while the rooms could benefit from a refresh, the outstanding service more than made up for it! From the moment we arrived, we were warmly welcomed by the incredible staff. A special shout-out to General Manager, Ben, who went above and… lisää

We recently stayed at Home2 Suites Downtown Indianapolis, and while the rooms could benefit from a refresh, the outstanding service more than made up for it! From the moment we arrived, we were warmly welcomed by the incredible staff. A special shout-out to General Manager, Ben, who went above and beyond to ensure our stay was comfortable and stress-free. His professionalism, attention to detail, and genuine hospitality set the tone for the entire experience. Every team member we interacted with was friendly, responsive, and eager to help—true hospitality pros! The hotel’s location is unbeatable—convenient to all the downtown attractions, restaurants, and entertainment. The rooms are spacious and functional, offering all the essentials for a comfortable stay. While it’s true that the furnishings feel a bit dated and could use some updating, and the paint on our bathroom ceiling was peeling slightly, the cleanliness and excellent service more than compensated. I wouldn’t hesitate to stay here again, especially knowing that such a dedicated team is running the show. Thanks again to Ben and the staff for making our trip to Indianapolis so enjoyable!

vähemmän

“Nice stay, but feel I’m being lied to.”

Valet parking guy was great, skipped front desk with online check-in/check-out and keyless entry on phone. Staff was fine during stay, but had left my diamond ring and another ring and was told they didn’t find it. They said the cleaning lady had been with them for 8 years, which makes her honest … lisää

Valet parking guy was great, skipped front desk with online check-in/check-out and keyless entry on phone. Staff was fine during stay, but had left my diamond ring and another ring and was told they didn’t find it. They said the cleaning lady had been with them for 8 years, which makes her honest I guess? Room was clean, smelled another woman’s perfume on the top cover. Would stay again, however if you have a brain lapse and forget something, don’t expect it back. So disappointed. Got a little attitude from General manager as well.

vähemmän

“Meh. somewhat disappointed. valet parking service awful and expensive”

check in was quick because i had done most of it on my phone. The hotel is right on a busy street and really no place to stop and park except a dirty alley next to the hotel. The valet was no where to be seen. I ended up being told by the front desk to just leave my car in the alley. It was sti… lisää

check in was quick because i had done most of it on my phone. The hotel is right on a busy street and really no place to stop and park except a dirty alley next to the hotel. The valet was no where to be seen. I ended up being told by the front desk to just leave my car in the alley. It was still there a couple hours later and I had to call to remind them to put it in the garage. The room was OK, but not well cleaned; i found a mystery glob of stuff on the wall and a toothpick on the floor next to the bed. other than that it was OK i guess. it was strange in that the room had a pretty full kitchen which i did not need, but had no desk chair which I DID need. Also the microwave did not work so no way to warm up the lukewarm coffee in the lobby. The bed was comfortable the bathroom was clean and well lighted. Room lighting was good. there seemed to be plenty of outlets for charging stuff The air conditioner worked OK, except it would go no lower than 68F. Sleep quality would have been good except the previous resident left the stupid alarm clock on set at 630AM and since it was literally a black cube there was no way to see how to shut it off. unplugging it did not stop the alarm. The maids need to turn those things off when they clean the room. breakfast was somewhat lame. cold eggs and bacon and dried up ham. no yogurt or milk and the aforementioned lukewarm coffee. when i left the valet was no where to be seen although my car was left in the alley again UNLOCKED with the keys just sitting on the podium inside the unlocked lobby. and that cost me $46! overall i expected a lot for for the $400 or so i spent on this hotel.

vähemmän