Marriott Indianapolis Downtown

“5 star experience and shout out to Mohammed!”

Have you ever come across someone in a hotel who acts like they were just not meant to be in hospitality? That was my experience checking into the hotel and from there my experience was totally enriched with employees who truly wanted to serve and ensure guests were not just happy but enchanted. … lisää

Have you ever come across someone in a hotel who acts like they were just not meant to be in hospitality? That was my experience checking into the hotel and from there my experience was totally enriched with employees who truly wanted to serve and ensure guests were not just happy but enchanted. My room experience rivaled the experience I've had in Asian and Middle Eastern Marriotts with extremely clean everything - the beds are comfortable and room 1713 was so quiet, I slept soundly. The housekeeping staff I interacted wth seemed happy and were quick to provide me with extra decaf coffee (the room included a mini fridge and coffee maker). There is a make up mirror in the room and the lighting is better than most hotels, Not all Marriott business lounges are worth the upgrade, but Mohammed makes this M lounge first class all the way. I watched as he ensured every guest had exactly what they wanted - and he often provided this without the guest even asking, While alcoholic beverages in the lounge are relatively pricey - a glass of La Marca sparkling wine is $20 and a glass of chemical chardonnay is $14 - the 24/7 snacks and non alcoholic beverages are generous. I would return to this hotel for the chance to be served by Mohammed any day and he makes lounge access worth the upgrade if you do not have the Bonvoy status that gets you in gratis. Jacqueline is also talented in hospitality. After more than 100 guests had checked in after me, she address me by my name when she saw me again. Remarkable. I saw her maintain a smile and calm with a professional flair multiple times during my entire stay. The workout room has all new equipment and rivals that of a 5 star hotel - it even has a Peloton! Morning and evening times during my workouts, there was at least one hotel employee cleaning. Food is excellent. Ordered the salmon plate - delicious with greens that tasted like they had just come from the farmer's market. Enrique at the hotel market provides amazing service and the hotel based market in better than most. I would not hesitate to stay at this Marriott!

vähemmän