Hilton Indianapolis Hotel & Suites

“Great experienc and stay”

Here for Gencon and check in was amazing, the service has been super and the staff has been friendly. The 19th floor pool was nice. Everything we need is within walking distance. The bed is spacious and clean (we are in a room with a king bed and a great view). Overall, this has become my new... lisää

Here for Gencon and check in was amazing, the service has been super and the staff has been friendly. The 19th floor pool was nice. Everything we need is within walking distance. The bed is spacious and clean (we are in a room with a king bed and a great view). Overall, this has become my new favorite place to stay when in town for Gencon.

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“Safe, centrally located property near good food”

This was the second stay in a suite at the same property. The hotel front desk staff, Jesse, was very friendly as was the engineer. Our key did not work and the heat would not stop blowing hot air but the property was in walking distance of delicious Thai and Sushi.

“Nice rooms and staff. Otherwise it’s a “no” for me ”

Stayed here for a conference that was being held offsite. The good: The rooms were clean, spacious, and well appointed. The staff were lovely and kind. The bad: Stayed for 4 days/3 nights. Not once was the room attended to (the are clear that towels/bedding will only be changed upon request if... lisää

Stayed here for a conference that was being held offsite. The good: The rooms were clean, spacious, and well appointed. The staff were lovely and kind. The bad: Stayed for 4 days/3 nights. Not once was the room attended to (the are clear that towels/bedding will only be changed upon request if a stay is less than 5 days unless otherwise requested). I would have expected, however, that they would at least come in to replenish coffee/tea, etc as there are only two of each. I also would have assumed someone would be in for a small tidy at this star level and rate. What was most frustrating was that the wifi was not working more often than it was. Normally this may not have bothered me, but given I was here on business it would have been nice to stay on top of my emails for my day to day work responsibilities. This was not possible here. Service contacted me via the app to ask how my stay was on my last day and I did express the above, however nothing was done about it (so I just continued to purchase coffee in their downstairs restaurant on my way out). Again, the staff at the front desk and at room service were all kind and helpful but the service otherwise was sub par. I would recommend staying at the Westin. My colleagues there had a much better experience.

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