Candlewood Suites Sioux City - Southern Hills By Ihg

“General manager made it right.”

Initially, I was very disappointed due to my interaction with Brandon, the front desk manager. He was politely insulting, condescending, and rude, and made me feel horrible when I needed assistance at the front desk. This left me quite upset and I was prepared to rate the hotel poorly because of th… lisää

Initially, I was very disappointed due to my interaction with Brandon, the front desk manager. He was politely insulting, condescending, and rude, and made me feel horrible when I needed assistance at the front desk. This left me quite upset and I was prepared to rate the hotel poorly because of the experience. However, after emailing Axil, the general manager, and voicing my concerns, he immediately took action and provided me with the best customer service I have ever experienced at a hotel. As someone who stays at hotels quite often—over eight to nine months out of the year—I have never experienced such professionalism and dedication. His response and willingness to address the situation truly stood out and outweighed my negative experience with Brandon. Additionally, I want to recognize Chris for his wonderful service throughout my entire stay. He was consistently helpful and deserves to be considered for a management position. Because of Axil outstanding customer service and Chris’s exceptional assistance, I feel that the hotel deserves four stars despite my initial concerns.

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“Clean, comfy, ok stay”

Overall this was a pretty good stay and I would stay again. The room was clean, internet was smooth and could use Amazon fire. Also like that you can bring your dog and the kitchenette. They seem to be short staffed, still waiting on receipt email from our stay? Additionally they need to remov… lisää

Overall this was a pretty good stay and I would stay again. The room was clean, internet was smooth and could use Amazon fire. Also like that you can bring your dog and the kitchenette. They seem to be short staffed, still waiting on receipt email from our stay? Additionally they need to remove all their posts related to Covid safety measures. I get things have changed but let’s not claim things that aren’t getting done. No staff or guests wear masks, there are some foam hand sanitizer dispensers near the elevators.

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“No One Who Worked There Cared!”

This was our second night out on a very long trip. We arrived to NO ONE at the front desk. When I finally picked up a phone to call, the attendant acted like I was a HUGE bother. I had asked for a first floor close to an exit for our dog - guess what - we were on the third floor - "oh, so sorry.… lisää

This was our second night out on a very long trip. We arrived to NO ONE at the front desk. When I finally picked up a phone to call, the attendant acted like I was a HUGE bother. I had asked for a first floor close to an exit for our dog - guess what - we were on the third floor - "oh, so sorry......" NOT! Same thing when we checked out in the morning - no one around. Really, people??????????

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